Activus Home Loans – Deceptive Mail and Dirty Practices

Activus Home Loans is an infamous mortgage lender based in California. The lender has tons of negative reviews online for leaving its customers stranded, delaying processes, and sending deceptive mailers to consumers. 

In the following points, I have highlighted how this company is trying to scam people into getting poor loans from them: 

About Activus Home Loans: At Least What They Claim To Be

Activus Home Loans is a mortgage lender located in Irvine, California. Its address is 4 Park Plaza #790, Irvine, CA 92614, US and its contact number is 888-784-2511. Their opening hours are 9 AM to 7 PM on weekdays and 10 AM to 2 PM on Saturdays. 

This company claims to offer tailored mortgage solutions with reliability and speed. However, the company has too many negative reviews and complaints that say otherwise.

Also, the company’s website has a huge red flag. The ‘About Us’ section of their website doesn’t share any information about the company’s leadership or the team running this firm. It has a few paragraphs that have nothing but filler content. 

Activus Home Loans review

This means if you’re going to do business with them, you wouldn’t know anything about the background of its leaders and there’s no way to determine whether they are reliable or not. 

It’s quite a common tactic among shady businesses to hide information about their leadership, particularly in the finance industry. Their terrible business practices have deprived them of getting the Activus Home Loans BBB accreditation. 

Activus Home Loans review

The Loan and Costs You will Get will Not be What You Were Told You would Get 

Activus Home Loans review

The reviewer says that Brian answers your call and sounds like your friend. He tells you about the low costs and the wonderful loans he will get for you but this is the last you’ll hear about the attractive loan program.

The reviewer adds that they don’t know if this company doesn’t know what they are doing or if they are simply trying to take advantage of consumers. That’s because the loan Activus finally offered them was worse by far than anything they already had. Moreover, it took Activus Home Loans 3 months to give them the offer.

The reviewer questions why they would get refi to get a higher rate and payment with $13,000 in costs being charged. They share that they were very frustrated with this loan offer and declined the offer. The reviewer ends their complaint by saying “Shame on you people”. 

So, you can understand just how mischievous this company is. Moreover, it is not the only complaint 

Long Delays, Rate Lock Expiration and Charges, Took No Responsibility

Activus Home Loans review

Susan shares that Activus Home Loans is horrible at appraisals. Apparently, the company gave them long delays and didn’t communicate properly with the appraiser or broker. 

The company’s horrible communication caused a rate lock expiration and charge. Also, there were too many duplicate or updated documents during the signing process. The company’s horrible coordination and communication also caused Susan a lot of stress during the final signing and cash back. 

What’s worse is that the company didn’t take responsibility for the rate lock expiration and charges. They had delayed the appraisal by 2 weeks. Still, Susan had to pay for it even though she had no part in the delays. 

The poor communication of this company caused confusion to both the consumer and the notary. 

Terrible Service, Loan Officer Only Talks Until They Get the Commission

Activus Home Loans review

Kim shares that Activus Home Loans has horrible customer service. They promised to help them with setting up payments but it turned out to be a lie. 

Once the loan officer had made the sale, she stopped communicating with the reviewer. They were pretty much on their own for the payments. The reviewer also adds that the loan officer doesn’t know how to do simple math because the payment she had quoted was $300 lower than what the reviewer ended up paying. 

Also, the company stopped answering their calls. The reviewer suspects it’s because the loan officer got her commission and doesn’t care about what happens to the client. 

Activus Home Loans Sends Deceptive Mail to Consumers

Activus Home Loans review

This reviewer shares that they would never do business with a company that sends out deceptive mailers. Their letter didn’t even mention the company’s name on the envelope. The letter will make you think that you received an official notice from your current lender with instructions that it’s important to call within 3 days of receipt of notice and use a special pin.

They highlight that it’s completely unethical and should be illegal.

Various Red Flags Present in the Letters They Send Out

Activus Home Loans review

This reviewer has highlighted the deceptive marketing practices this company indulges in. Many Activus Home Loans reviews agree with this user. 

The reviewer was receiving letters from the mortgage lender to get their mortgage refinanced. However, they noticed that the letters had multiple scummy details meant to deceive users. 

The first red flag was that the letter never mentioned that the offer is optional. Then, Activus Home Loans doesn’t make its name or mention easily visible. They make it seem as if you received a notification from your current lender by hiding their name in the footnote. 

The company tried to push them a 5/1 ARM at a marginally lower rate to replace a 30-year fix and didn’t highlight the loan’s nature anywhere except the footnote. They also didn’t highlight the fact that the reviewer’s loan will get extended to another 30-years by refinancing with them. 

Moreover, the letter had a lot of predatory language such as, “Please Complete: Step 1…” or “Please Complete Before {Specific Date}”. 

Wasted Four Months Only To Deny The Loan (Elite Reviewer)

Activus Home Loans review

Natalia is an elite reviewer on Yelp. She also had a terrible experience with Activus Home Loans. She says that the company was the biggest waste of her time. They gave her an approval in July and made her send the same documents over multiple times. 

Natalia had pointed out that one creditor was ruining her credit so she needed a consolidation. Moreover, 3 people were handling her account but she never received a clear and definitive answer on the terms. Then, the company told her that they will close by the end of the month so she wouldn’t have to pay in October. 

However, they didn’t close by October and it was a reason why she was denied. 

She ends her review by suggesting other consumers to go elsewhere. 

More Activus Home Loans Reviews You Should Read

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Activus Home Loans review
Activus Home Loans review

Activus Home Loans Glassdoor Reviews (Employee Complaints)

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Activus Home Loans review
Activus Home Loans review
Activus Home Loans review
Activus Home Loans review
Activus Home Loans review
Activus Home Loans review
Activus Home Loans review
Activus Home Loans review
Activus Home Loans review

Activus Home Loans Review: Conclusion

Certainly, Activus Home Loans isn’t an ethical company. The company mistreats its employees, instructs them to lie to clients, and uses manipulative tactics to gain new customers. 

It doesn’t care about you, only about your money. Avoid this firm and find a better lender, there are plenty in California. 

2.6Expert Score
Not Worth The Risk

Activus Home Loans mistreats its employees and forces them to lie to consumers. They are at the definition of shady and unethical business practices. Best to avoid.

Trust
3
Service
2.5
Experience
2.5
Ethics
2.5
Pros
  • None
Cons
  • Lie to clients
  • Use deceptive methods to gain clients
  • Mistreat staff
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