I don’t usually write online reviews or complaints, but this time if I don’t do it, then I would feel terrible. Ad Energy ruined my sister’s house.
*If there are any errors you might see then I apologize in advance for them.
They installed a totally different arrangement of panels on our roof than what was agreed upon. This wasn’t looking good and as a real estate guy, I knew how much it would damage the resale value of my house. I politely asked the company and asked them if they could do something about the hideous arrangement of panels on my roof. Well they answered, they said it can be done without any issues but it would require an additional $XXXX on top of the money I had already paid them. Before we go any further, I want to clarify one thing, I wasn’t living in this house, this was my sister’s house. She wanted solar panels at her house for a long time, so I decided to help her get some. I didn’t expect it to be the most irritating thing ever.
The installers are asking us to pay them money for their mistake. This does not make any sense. They should have installed the arrangement we finalized upon. This mistake itself shows how professional this company really is. To make matters worse, their customer service always kept us on hold for minutes on end. At one point, I was on hold for more than 35 minutes!
Similar Review: Ambit Energy
Ad Energy is NOT a company I would recommend to anyone (not even my worst enemy). Apart from the sales staff, I can’t find anything good about this company. Their customer service is unbelievably bad! I expected much better service and attitude from their customer support executives when I read their testimonials.
I don’t care what the other people are saying about this company, from my experience, this company is possibly one of the worst solar installers in Marlton. I have friends who got panels installed from other companies and they never had to face these issues.
They really had me enticed with their amazing website and sales staff, but when it came to the real stuff, they failed to deliver. I would’ve given them a 1-star rating, but their sales staff was very polite and conversational.
Ad Energy Review: Additional Information
No. Ad Energy installed the wrong panel arrangement on our roof and their pathetic customer service made things worse. I would not advice anyone to buy solar from Ad Energy.
Frankly, not really. The websites seem to have totally bogus positive reviews. I and possibly dozens of more people have been fooled by their fake PR attempts, but you don’t have to.
Most of the people who buy solar don’t even know they can post reviews online and they think it’s a bad practice. This, combined with the dangerous number of fake review websites online (where people pay to get 5 star reviews), makes it impossible for people to find any Ad Energy Complaints.
No. Definitely not!
Ad Energy is NOT a company I would recommend to anyone (not even my worst enemy). Apart from the sales staff, I can't find anything good about this company. Their customer service is unbelievably bad!
- Bad Customer Support
- Unprofessional Company