Arise hires employees with the premise that IF you successfully pass training and several exams you can work for an employer. I feel as though Arise misconceives people knowing that there may be only several slots opened with a particular company, but take a great deal of money from many unknowingly applicants (in one of my classes there were about 26 students, but only several successfully qualified and were able to work for that one employer) for those too few positions. In order to become eligible to train for a particular company, each applicant MUST pay first, that is the first step before having access to the training is expressing interest in a company.
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The applicant is then sent an email saying they are eligible to take the training. However, the applicant then pays a fee, which ranges from $200+ on up. If you don”t get through training, pass the exams, or are not certified, the person DOES NOT get a refund of monies. Additionally, you get NO explanation as to why. I have applied, was qualified, successfully passed training and all tests, 1 with an 85%, and the others with 100%, and got to the certification process and was told after the second day of that certification that they would go no further with me.
My daughter worked for two employers with Arise and both times her account was locked, which means she could not access the employer’s secured sites. She tried repeatedly contacting her performance facilitators (PF”s) and emailing Arise, as well as the employers, and was told absolutely nothing. It can be surmised that she was terminated with again NO explanations whatsoever. No phone calls and no emails stating that she was terminated (we”re guessing that she was terminated, but Arise never confirmed).
The first employer was seasonal, so maybe that is the reason why her employment was abruptly terminated. However, with the other employer just the day prior to them locking her account she received an email stating she was doing a great job! The position was for a Customer Service/Sales position, but before while in training, many had asked the trainer if Sales was mandatory for the position. The instructor informed them that although sales were desired it was not a mandatory requirement for the position. In other words, sales were not being pushed.
I paid $250.00 for my daughter for this training through Arise. She worked just a month. Not to mention, when a person is employed through Arise, they take out $19.95 from each paycheck, which is twice a month. They claim that this is to have the ability to have access to their website, the employer, etc. Collectively, between my daughter and myself have spent over $1, 000.00 just on Arise”s fees (paying for the training alone), and other fees for headphones, internet access, etc., and we have nothing to show for it, but an empty pocketbook. We even had a study buddy”s with whom we practiced with every day to endure we all would get hired, and they didn”t make it either.
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Although, they too paid money to Arise. The only thing that I can say about this company is DO NOT apply with them. It is a growing company, because of the money they take from many many people and the NO REFUND policy, and that”s whether you qualify for just the training or not. After trying twice to get a job through them, and my daughter working twice with them a being abruptly terminated we have ended our contract with them, and with NEVER apply for another position with Arise again. I suggest you don”t either. Applicants Beware!!!
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After trying twice to get a job through them, and my daughter working twice with them a being abruptly terminated we have ended our contract with them, and with NEVER apply for another position with Arise again. I suggest you don”t either. Applicants Beware!!!
- Lies on top of lies
- Highly Deceptive Marketing Practices
Arise is one tricky place. I serviced AT&T and Carnival. First AT&T KCA which was a disaster in of itself and then Carnival which was actually ok to work for. But the end result will always be the same, you will be removed and forced to purchase more training or do another client. What they are basically doing is getting people to pay for classes/training, the person passes and then contracts for client. However, they set their metrics too high and often you are unable to meet the metrics because either Arise or the client’s system habitually fail, you are forced to call other departments with wait times that are out of control or other reasons that are out of your control. Believe me when I tell you this, you can do everything perfect for a while but at some point they will remove you so as to make room for the next batch of people. After a bit, they will find a reason to remove that person who can then re-train (after paying more money) or do new training (paying more money) for another client. Then they will find a reason to remove you. Its a rinse and repeat thing. The bottom line, they keep getting a fresh influx of people to take their “training classes” making a good amount of money in the process (not to mention taking a percentage out of your paycheck providing they even pay you what you worked or earned) Also note, they will remove you without reason or warning and without even a message or email as to why. Extremely unprofessional and highly suspicious. The BBB or another government agency should really look into them (again)
Before I contracted with Arise I was with another “well respected” WAH provider. The training was a compression of about 2 months of information into 6 days. I have no idea how anyone could keep up. There were precious few (2) opportunities for extra help… “just keep doing the practice sessions… you’ll get it.” Well I didn’t get it. They were patient up to a point but with the antiquated computer system, too much information, no support, and the required extra training I was terminated. Now I see Arise who, once they got my contact information pursued me with emails phone calls, discounts on fees. Finally when a client came up that looked reasonable I took the bait and signed up. Everything changed once my payment cleared. Instructions on how to set up for my course NEVER worked and those friendly people all sent me to the live support group or just ignored my request for help. I tried live support however after several 1 hour waits I gave up. My time is important as well. Once I did get a tech who took over my desktop… did a few things and explained to me that I needed to finish up with the instruction that he pointed out. Now I’m one who can follow instructions but these just plain did not work. Actually at one point my case on the resolution center disappeared! Now they are all resolved (to their standards (telling me to go to live support) but I’ve followed the instructions many times and cannot make things work as they say they should. Arise is a “My way or the highway” operation and I would not recommend them even from my personal experience, let alone the things I’ve read here. There must be an opportunity that treats it’s contractors with respect and is willing to give help when asked. BTW I once found a blog where people talked openly about their WAH experiences.. who is good, and who is not. Does anyone have that web address? I must work from home but will certainly trade big $$ for a fair and respectful affiliation.
I decided to write about this company, to give the reviews a more recent experience and more up to date. I usually dont fall for scams, but I fell for this one. And believe me I am HIGHLY upset. I was skeptical about this company from the beginning because I kept thinking who pays for a job and who pays for training? Training is suppose to pay you, and a job is suppose to pay you. But after noticing major companies listed on arise, I thought to myself, ok, major companies would not risk their brands, so I gave in and took the bait But before training could even start I kept thinking about, all the fees to start up, internet, phone, computer, I was like is this even worth it with the pay being 9.50 an hour and then to pay a monthly fee to arise. Before I even begin my detailed nightmare, let me say don’t even bother to WASTE your money most of all your time with this company unless you dont mind loosing money or time. So the break down is you will pay your class training, than you will start your training, they will send an email when you have started class, they will than give you a codes and a fake name you must use while servicing. After that, you will attend class 5days a week, 4 hrs a day, and pretty much listen to your teacher talk. Throughout that you will have homework assignments which are a bunch of power point slides, than you will have 4 assessments, they pretty much give you the answers so youre guaranteed to pass. Lastly you will have your mock call, which everyone passes. they will set up your Avaya, on your computer, which is how you will receive calls. They tell you to get a phone line but you never use it. They tell you to get a phone, but you never use it, you will only use your headset. Now Im assuming depending on what kind of teacher you get, class will feel draining. My teacher was terrible. You wasnt allowed to come 5 mins late, she would call you out, if you left your computer for a sec, she would embarrass but what got me was the bathroom, you were only allowed to use the bathroom on break, which is a 10-15 min break each day. Lord forbid you need to pee after break and she calls your name to get on your mic I will say this teacher name in the hopes if you do get her. DROP the class! change your class, do whatever it takes but in my opinion dont even join arise! KA is her name. So here is where things got interesting. After passing all the assessments, passed the mock calls, passed/completed homework, and came to class on time, never missed any days, the day that is expected to be certified, I receive an email, your certification has been withdrawn. No explanation nothing. Of course I first reach out to the teacher, interestingly NO RESPONSE. The teacher is very responsive throughout the course, but all of sudden goes ghost. I contact arise support, all they can say is that the teacher has failed me from the course. What bothers me is that they make you feel like you’re about to get a job when the truth is, they may only pass a very few, because that many isnt needed anyways. Which makes sense. I remember in a field trip session, there were 80 students, and I kept sayin 80! thats a lot of people to be hired for one company. I know that many isnt needed. They will play with your mind and say youre doing good, you will pass and etc. When its all fake and lies. The fact that my teacher never responded to my numerous emails, and no one can explain why I didnt get certified even with perfect scores, and attendance speaks volumes. The warning signs are there. The fact that you pay for the training, the fact that you pay monthly fees, the fact that its so easy to get in, and the fact that SO many people join the class, like what company would need that many workers, unless it was a company that was just created and fresh and needed to hire as many people. Im curious to know about the companies that work through arise the disney, comcast, Intuit, what do they have to say because this looks bad on their reputations as well. I did noticed in my arise that Carnival and Comcast were the main constant ones having classes and consistently looking for people. Thats a red flag there, like why are they always looking for people to sign up. This is bad for the companies very bad, because now I dont look at comcast or disney the same. I want my time back! I want my money back and all the frustration. but if this can help someone and prevent someone else from wasting their money and time I am grateful for that. Bottom line DONT TRUST this company. If anything dont even waste your time. You should never have to pay for job let alone pay for training. Run from arise, as far as you can.
I am shocked. I completed the online assessment and was told I did not meet the minimum requires for Arise. I am a paralegal with a law firm and have been so for 25 years. I speak with court officials, judges and attorneys EVERYDAY. However, I did not meet their “minimum requirements.” Well I guess I am so far up the ladder and have been there for so long that I just don’t know how to get back down to basics. Not impressed with this company.
Arise Virtual solutions is a total rip off company! I spent my time and money on this opportunity, after 4months I was or should I say my statement of work was terminated for unprofessional business practices. Hanging up on customers which was a lie! Anyone who works for them knows they control the systems and how many problems the systems have. I tried explaining that and had been with technical support about those exact issues, to no avail, but this is the real problem my money that owed to me was not paid and it’s a day after they invoice, I worked and I want and need my money, I will contact an attorney since they don’t answer any calls .