C&F Mortgage Reviews: Scam Punished by the Department of Justice
C&F Mortgage is scamming its customers through predatory practices and deceptive claims. The company has received complaints of discriminating against its clients as well. Learn why you should avoid C&F Mortgage in this review.
About C&F Mortgage
C&F Mortgage is located at 2800 George Washington Memorial Hwy, Yorktown, VA 23693, United States. A wide spectrum of borrowers, from first-time homebuyers to long-term homeowners wishing to buy again or refinance, can benefit from the trusted programs offered by C&F Mortgage Corporation.
Since C&F Mortgage is a local lender dedicated to in-house processing, it claims to handle every aspect of the loan application, underwriting, and closing all under one roof.
Even having a reputed origin, the company is still tangled in dirty scams.
As the complaint made against C & F Mortgage expresses the bad image of this company.
Using C&F Mortgage to refinance a home mortgage was the first time. Extremely horrible experience with closure delays and terrible customer service. Have bought a number of homes over the years, and while there are good lenders out there, C&F Mortgage wasn’t one of them.
Justice Department Takes Action Against C&F Mortgage Corporation
The Department of Justice announced on September 30, 2011, that C&F Mortgage Corporation of Midlothian, Virginia, would modify its pricing policies, provide employee training, and pay $140,000 as part of a settlement to resolve claims that it had engaged in a pattern or practice of racial and national origin discrimination.
The Justice Department’s complaint was filed in U.S. District Court for the Eastern District of Virginia along with the settlement, which is pending court approval. According to the lawsuit, C&F broke the Fair Housing Act (FHA) and the Equal Credit Opportunity Act by giving African-American and Hispanic borrowers who took out house mortgage loans higher interest rate markups (overages) and smaller discounts (underages) than white borrowers (ECOA).
According to Thomas E. Perez, Assistant Attorney General for the Civil Rights Division, “fair and equal access to credit is essential, and lenders have a responsibility to have procedures in place that assure all of their lending programs comply with the law and don’t discriminate. The Civil Rights Division is dedicated to enforcing fair lending laws that prevent abuses across the board in the credit markets and to compensating those who have been the victims of discriminatory lending. We commend C&F for cooperating with the Justice Department to resolve this case in a suitable manner.”
In 2007, according to court documents, C&F used rate sheets to calculate a “par” or standard interest rate for each borrower based on objective variables related to the borrower’s credit risk and the loan terms; however, C&F then gave its employees broad discretion to charge borrowers more (overages) or less (underages) than the par rate without having in place objective criteria for setting the overages and underages.
Prior to 2010, C&F did not compel staff members to provide documentation for the justifications behind overcharging or undercharging borrowers, did not check to see if these overcharging or undercharging practices resulted in racial or national origin discrimination, and did not provide in-depth fair lending training to its staff.
According to the Justice Department’s complaint, this strategy negatively influenced borrowers of African American and Hispanic origin. The department claimed that C&F Mortgage started to phase out the practice of charging house mortgage borrowers overages in 2010 and developed uniform policies for all facets of its loan pricing.
To guarantee that the interest rates charged for its home mortgage loans are established in a non-discriminatory manner in accordance with the standards of the FHA and the ECOA, C&F changed these and other pricing policies further as part of this settlement. In addition, the lender must monitor its loans for possible inequalities based on race and national origin, pay $140,000 to African-American and Hispanic discrimination victims, and teach its staff members equal credit opportunities.
Simply the company was tangled with the allegations of lending discrimination. The customers were unsatisfied with their process of working. Avoid C&F Mortgage.