Solar

Common Energy

I had one of the absolute worst experiences as a customer, with Common Energy. I wanted to transfer the lease because I sold my house and moved to a new one. But Common Energy’s careless customer support team botched it all! I had to call them more than a dozen times, spend hours upon hours on hold, while getting LIED TO!

Common Energy has The WORST customer support!

They told me to bring the documents by X date so I did. But then nothing happened and I had to give them a call again. Finally after I signed off on everything, the company promised to get all the documents ready that day. But guess what? They missed this deadline too! I had to pay more than $500 for the solar lease transfer and I want a refund from them. They are legally responsible for all the delays. When I asked the customer support to pay the $500, they told that there’s no chance the company will pay for the delays. I cannot trust the Common Energy reviews spread online, nobody told me they cheated their customers!

I have friends who bought solar from other local companies and they never had to face issues like these. I wish I hadn’t even gotten the solar from this company. Please please please don’t use Common Energy, I wish someone could’ve told me this earlier. I regret wasting my money on this company. Their attitude, laziness and evilness is beyond tolerable. All I wanted was to move the solar lease from my sold house to the new house I was moving to. I didn’t expect the solar company to be the main issue here. These guys are a big disappointment!

Avoid Common Energy at all costs! They have a lazy & miserable customer service that steal from their customers!!!

Address
175 Varick Street, New York
Phone
844-899-9763
Website
https://www.commonenergy.us/
3 Total Score
AVOID!

Common Energy are totally incompetent solar panel installers. Stay away from this company!

3Expert Score
Installation Quality & Experience
2.5
Pricing
1.5
Customer Service
3.5
Experience
1.5
1.9User's score
Installation Quality & Experience
2
Pricing
2
Customer Service
1.6
Experience
2
CONS
  • Liar Sales People
  • Exorbitant Monthly Payments
  • Mediocre Customer Service
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3 Comments
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  1. 1
    Installation Quality & Experience
    30
    Pricing
    20
    Customer Service
    10
    Experience
    20

    This company is a nightmare come true for our family. We want to sell our house but their terrible customer support is making it impossible. They are only good at keeping calls on hold while doing God knows what. They have complete disregard for us. We need to get the panels removed asap for getting the roof repaired. But that won’t be happening anytime soon with this company. Common Energy is the worst solar installer!

    - CONS: Worst customer service we've ever seen
    Helpful(0) Unhelpful(0)You have already voted this
  2. 1.1
    Installation Quality & Experience
    10
    Pricing
    30
    Customer Service
    20
    Experience
    30

    I got a horrible roof because of them! Do not hire them!!!

    - CONS: Bad installers
    Helpful(0) Unhelpful(2)You have already voted this
  3. 0.75
    Installation Quality & Experience
    20
    Pricing
    10
    Customer Service
    20
    Experience
    10

    Common Energy are ripping us off! They’ve got us trapped in a lease and the panels are totally cr#p. Avoid these f#ckers!

    - CONS: A selfish scam company
    Helpful(2) Unhelpful(0)You have already voted this

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