Aeroplan - Customer Service

Contact Information

Phone: 800-361-5373


525 Avenue Viger O
Montreal, QC H2Z 0B2

Customer Service Handles

Category: Bank Holding Companies
Sub Category: Transportation (Air)
3 Reviews for Aeroplan

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Complaints, reviews, and feedback submitted for Aeroplan

Flight Changes (6/24/15)

requested call back . It never happened. Long wait time on hold. Customer service rep did not understand my needs and was not very helpful and was also very hard to understand  View Gripe »

points (6/17/15)

Traveled yyz-cai-jed and jed-cai-yyz Aeroplan points not awarded even though aeroplan card swiped at checkin and boarding card showing AC# Customer service Agent at Aeroplan just did not care to assist. All she said okay  View Gripe »

Star Alliance Upgrade With Points (6/10/15)

General technical failure on website when trying to upgrade flights. When I phone the call center, they say they get the same error. I have called every day since May 29 and I get the same response. Now they say they can escalate it but will take 3 - 5 business days to get a customer service call back from Aeroplan Head office and they may not be able to help because it is a software issue. I paid for a higher priced ticket so that it would be in the right class to qualify for upgrades.  View Gripe »