Allianz Global Assistance - Customer Service
Phone: +33 (0)1 5325 5325
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Hi Allianz , got this from my step mother about how you lied to them about the insurance 1. We purchased the plane tickets to Maui last year for departure in Sep this year. We also purchased the insurance offered in event we have to cancel. There is no where on Orbitz's website that states that one must comply with only "specified category/reason" before they will refund. 2. Upon advice from Orbitz, we cancelled our tickets and applied to Allianz to get the refund. The reason we gave was that we had closed our company, TJ Lending, and have ongoing legal suits Etc. We gave them our lawyer and accountant's contact details for them to verify. 3. However, they rejected our claim because we did not fall into their category of being "laid off" by the company, which is simply ridiculous. View Gripe »