American Cruise Lines - Customer Service
Guilford, CT 06437
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American Cruise Lines (8/24/14)
My husband and I booked a round trip cruise from Baltimore departing October 28,2012.- at a cost of $5820. At the time, hurricane Sandy was moving up the East Coast and New York State was under a state of emergency with a travel advisory in effect. We were told the ship would sail and we would not receive a refund. We contacted Charles Robinson, company president who offered us a 30% discount on a subsequent cruise. We felt this was an unfair settlement. View Gripe »