American Express - Customer Service

Contact Information

Phone: 800-528-4800

Web:

American Express
200 Vesey Street
New York, NY 10285
United States

Customer Service Handles

@AskAmex
Category: Short-Term Business Credit Institutions, Except Agricultural
Sub Category: Bank (Personal)
8 Reviews for American Express

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Complaints, reviews, and feedback submitted for American Express

Prepaid Card Services with account options (1/11/16)

So, Im a few year holder of the amex serve card. As a whole, until recently, I couldn't commend the brand enough for their impeccable service standards. In August,, in a matter of a couple days of depositing the ONLY funds to my name for the month, three unauthorized transactions were posted to my account, stealing my funds. Upon calling to report, and as of current, no compensation has taken place, NOR a formal investigation! According to them, I didnt submit a copy of my drivers license, so they disregarded my requests. MULTIPLE times now. If the law reads that PRIOR to opening any account, the US Patriot Act REQUIRES ALL financial institutions to verify applicants. If they followed the law, and I was verified, why am I now being penalized for their negligence? And, subsequently sustaining a loss due to fraud, for which I have claimed protection via AMEX documentation/literature? I cant believe they dont even attempt to resolve on my behalf. 2 of the 3 were to Amazon. not hard.  View Gripe »

creditcard (12/3/15)

i had filed a claim , not once was i ever given any updates on progress , i even got the Vendor to trigger the refund , after 24 days , Amex had not taking any steps to resolve this expeditionary.. it only defended itself by stating that te complete process takes 45 days ... which is fine however that doesn't with a bit of follow up it couldn't be done in 30 days .. 45 days should be the worst case scenario mot the norm  View Gripe »

Credit Card (9/7/15)

Becasue an abnormal payments pattern (too much payments is short period of time) a due payment throuhg AM portal will be withheld for a time with not actual credit to my account balance; so monies are not at my bank account nor at AM account balance as well; that's just robbery.  View Gripe »

inv L2030205 2 rev G5904748508 (8/19/15)

HIDENT CHARGES, I RENTED A VEH IN STO DOMINGO, RESERV , #G 5904748508 , WHEN I ARRIVE AT THE AIRPORT, I WAS FORGE TO BUY INS, SINCE I WAS QOUTE A RATE AND CONFIRM BY THE SERVICE AGENT THAT ,THE WAS TOTAL AND I AGAIN REPEATED THE INF, ON TOP OF THA THEY CHARGE ME $50.00USD FOR CLEANING THA VEH, I HAVE NO OTHER PROBLEMS BUT I BELIEVED I WAS CHARGE FOR THINGS I WAS TALL I DID NEED HAVE TO HAVE, MY RESERV WAS PAID WITH AMERICAN EXPRESS, IWOULD LIKE TO THIS MATTERS RESOLVE OR I WILL DISPUTE THE CHARGES WITH AMERICAN EXPRESS. THE INVOICE #L2030205 2 HOPE TO HEAR FROM AS SOON AS POSIBLE THANK, EDUARDO CASTILLO  View Gripe »

Card 92005 Weich III (10/31/14)

Senior level manager just transferred me to India... Then transferred me to Philippines then they hung up on me! Terrible!! Awful service!!  View Gripe »

Amex gold card rewards (7/8/14)

Ordered vouchers back in February, reordered in March and April May June and not received it ! Asked for it to be escalated promised it will be done in 10 days by supervisor, it's now July they owe me about £600 in vouchers !! Rayno Pienaar  View Gripe »

Credit Card (5/26/14)

Stupid rewards!! I am going to use Discover only from now on. Tried to get an ecertificate on memorial day was told it was a holiday and that there is a lot I don't know about that goes on on the back end that they can't issue my reward on a holiday! This is 2014 and ridiculous! It should be automated. They give you a number to call and they say sorry they can't do anything.  View Gripe »

Starwood Preferred American Express Card (5/12/14)

AMEX failed to provide 20,000 SPG point bonus upon successful completion of purchase requirement. AMEX rep claimed that points had already been paid. That is untrue. Then different AMEX rep claimed that I had already earned bonus previously. That is untrue. Then another AMEX rep offered $49 discount on renewal of card. That is unacceptable. I would like the 20,000 SPG points legitimately due to me.  View Gripe »