American Family Insurance - Customer Service

Contact Information

Phone: 800-692-6326


American Family Insurance
6000 American Parkway
Madison, WI 53783
United States

Customer Service Handles

Category: Insurance Agents, Brokers & Service
Sub Category: Insurance (General)
1 Review for American Family Insurance

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Complaints, reviews, and feedback submitted for American Family Insurance

Car Insurance (4/29/14)

I called my agent's office and was told that I would be covered while on vacation in Ireland and not to take out the extra insurance. Had an accident. Was given a company claim person and number. Then, weeks later they informed me that I wasn't covered because I was in Ireland. They KNEW I was but then withdrew. I have tried to resolve and only get rude letters telling me basically "too bad." I am paying for a $17,000 car. Their motto is "pursue your dreams-we'll protect them." You STOLE them  View Gripe »