Mophie - Mophie Juice Pack Review

I purchased this mophie product from Best Buy as a Christmas gift, and shipped it to my daughter. The product was DOA, so my daughter sent it to Mophie after I obtained an RMA for the product 4 days after my complaint . The package was returned via USPS on Jan 3. I received an email acknowledging receipt by Mophie on Jan 10. I was told that the issue would be resolved in 2-3 days. On Jan 18, I inquired about the issue. On Jan 19, I received an email from Mophie saying they were out of stock on the defective product I ordered asking me to select a an alternative. I gave Mophie of my choice the same day. I also, for the 2nd time, gave them my daughters shipping address. I was told they would ship within 1-2 business days.On Feb 3, I inquired about the shipment and on Feb 6, I received an answer saying there was a "system error" and they lost my order. and would ship to my daughters address. Today it arrived at the wrong address. 42 days, 28 emails and still unresolved


Other complaints, reviews, and feedback for Mophie

Juice pack (9/8/16)

Customer service is bad. Do not return emails promptly


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Mophie
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