Zara - Customer Service

Contact Information

Zara
500 Fifth Avenue, Suite 400
New York, NY 10110
United States

Customer Service Handles

@Zara_care
ZARACare
Category: Family Clothing Stores
Sub Category: Clothes & Apparel
2 Reviews for Zara

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Complaints, reviews, and feedback submitted for Zara

Service in store (9/6/15)

I had proof of purchase for a faulty item the manager said I could have just picked it up of the floor shocking service walked out  View Gripe »

Business Suit (5/31/15)

I bought a suit in Zara couple of months ago. I usually almost never wear suits because I am a Chef by profession and I only bought this suit as I was to attend an important event. I wore this suit probably max 5-6 times. For sure when you buy an expensive suit you trust the brand and quality. They told me that I can always come if I have problems with the suit and I did. The insides of the suit jacket started ripping and I had to come back 2 times to have it fixed. Quality of the stitching was poorly done as well as whenI asked them to steam it, bubbles on the jacket started appearing. I hate to say this but my expectations of zara clothing is very high and now they have tarnished that quality trust I have of them. I am a frequent Zara user and I expect to get better customer service from them. What is one suit compared to the thousand of suits they manufacture? On the other hand, will it hurt their profit if they make a customer happy by changing this poor quality suit?  View Gripe »