Deliverr

Deliverr 3PL Incompetence

The following is a complaint message sent to our 3PL account manager at Deliverr. WE did not receive a response.

Tyler,

We will be moving our accounts to another service as soon as possible:

  • Tech support is incompetent, often referring problems to “other team members” who then fail to respond in a timely manner, if at all.
  • Tech support response time is never prompt, sometimes taking 48 hours+ to respond that a response is coming.
  • Deliverr has no method for personal contact, email only. This isn’t enough in case of an emergency, and there does not appear to be any prioritization of support requests.
  • Apparently customer support closes on the weekends.
  • The following is a complaint message sent to our account manager at Deliverr. WE did not receive a response. SDS Worlwide/DARA, INC  
2.8 Total Score
Deliverr 3PL Incompetence

Incompetent

Trust
3
Support
2
Reputation
3
Experience
3
CONS
  • Incompetent
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