-Sun 27 Nov: Paid extra $20 for 3-5 day shipping US to UK for a Birthday Gift
-0630 Tue 28 Nov: Online tracking showed as dispatched, no update since
-Sat 3 Oct and still no sign, advised by online virtual agent that I owed £3 import duty – no problem but I can’t pay it if you don’t tell me. Paid there and then.
-Mon 5 Oct: No update to online tracking, online customer service said “shipment does not show as in Transit,” advised I contact shipper. When I replied to the message saying it was unhelpful, I was told I had not responded for a while and was cut off.
Tried to call the helpline, but calls cost a minimum 7p per minute. Not interesting in paying any more than I already have
Very poor service
- Bad communication
- Wasted money