DHL

  1. 3901BCB2 665E 4343 87A4 3FC1B12454774E95AAE4 4014 49F8 BA0C 3D90CB5998F4 74531AC5 0F02 4790 9B4E E78A1AD388E7 C15F4C25 9090 44FC B851 82CCD0FE243D 1B69DA01 5A78 4D06 A597 DE456CFFF597 35E5C1CB E038 42BF A5D5 E0F8C1D9C60F
    -Sun 27 Nov: Paid extra $20 for 3-5 day shipping US to UK for a Birthday Gift

-0630 Tue 28 Nov: Online tracking showed as dispatched, no update since

-Sat 3 Oct and still no sign, advised by online virtual agent that I owed £3 import duty – no problem but I can’t pay it if you don’t tell me. Paid there and then.

-Mon 5 Oct: No update to online tracking, online customer service said “shipment does not show as in Transit,” advised I contact shipper. When I replied to the message saying it was unhelpful, I was told I had not responded for a while and was cut off.

Tried to call the helpline, but calls cost a minimum 7p per minute. Not interesting in paying any more than I already have

2.3 Total Score
Terrible Customer Service from DHl

Very poor service

Trust
4
Support
1
Reputation
2.0
Experience
2
CONS
  • Bad communication
  • Unhelpful
  • Wasted money
Add your review  |  Read reviews and comments
We will be happy to hear your thoughts

Leave a reply

Your total score

Gripeo
Logo
Register New Account