My experience with GenTrust and its advisors has been quite disappointing. Their returns have been dissatisfactory. Even though others were making impressive profits, I was deprived of those profits because of the incompetence of my financial advisors. I don’t recommend working with this wealth management firm.
I have worked with my service providers in my career. However, I had never worked with such an incompetent bunch of people before. The people at GenTrust are careless and incompetent. They are unreliable and remain completely oblivious to their mistakes. The people at this company don’t accept their mistakes and always make it seem like it’s your fault. GenTrust has a flawed communication system within the company because no matter how much I try, my feedback never reaches the right people. If it did, then I wouldn’t have needed to write a complaint here.
Their returns have been very dissatisfactory and I don’t see any changes in their investment strategies anytime soon. Like I said, they have a flawed communication system within their organization so no feedback gets through to them. Their advisors don’t take responsibility for delivering poor results. Instead they blame the world for this. Such irresponsible behavior is intolerable and completely unprofessional. I didn’t expect the people at GenTrust to behave so irrationally. If I had known they would behave so unprofessionally then I wouldn’t have hired them before. The way they have handled my investments recently has shown me their true competence. It has been a lesson for me. Now I know that you should never judge a company on the basis of its people’s credentials. It doesn’t matter how many certifications they have. If they are incompetent, they will disappoint your regardless.
GenTrust is a wealth management company and has a team of wealth advisors and investment experts. Still, they are horrible at client service and need a lot of major improvements. My recent experiences with the people at GenTrust showed me that no matter how sophisticated a firm looks, it might still have arrogant and careless people. The fact that they don’t accept their mistakes and blame everything except themselves for their shortcomings is really infuriating.
In recent times, GenTrust hasn’t been providing me with the returns I had expected. I could have given them the benefit of doubt because of the pandemic but their returns have been dissatisfactory since before the pandemic even started. Their way of handling the pandemic was unimpressive and I didn’t find their response satisfactory. I think they could have done better but because they were already making money from me, they didn’t care enough to do their job properly. It doesn’t matter to them whether their client gets the desired returns or not. What matters to GenTrust is how many assets and investments they have in their portfolio so they can brag about in meetings.
While my friends were making considerable profits, the advisors at this place were disappointing me repeatedly. One of my friends has a financial advisor too. And he was getting nearly double the returns I received from these people. Imagine my position. Here I had hired some of the most expensive financial advisors in the state and I was getting much lower returns than anyone in my peer group. On top of that, whenever I tried to enquire about the reasons behind the poor results, the advisors would ignore my queries. The incompetence at this place is highly infuriating and it’s the biggest reason why I wouldn’t suggest their services. There’s a difference between being ignorant because you’re unaware and being ignorant because you don’t want to know something. The people at GenTrust fall in the latter category. They despise criticism and so, they avoid any chance of receiving criticism. I believe they don’t treat any of their clients seriously. It’s either that or they are mistreating me deliberately.
In conclusion of my GenTrust review, I suggest you avoid these people. Investing by yourself would be much better and profitable than trusting these irresponsible people.
GenTrust has incompetent financial advisors who don’t own up to their mistakes. They don’t accept criticism and offer poor client services. Their results have been hugely disappointing and I can’t recommend their services because of these reasons.
GenTrust's suggested investments have yielded very poor returns so far. Their way of handling customer account is inexcusable. I don't think anyone should bother doing business with them.
- Incompetent staff
- Terrible financial recommendations
- Lack of regard for client's financial success