Herte Center For Cosmetic Surgery – Poor Service & No Skill
If you’re searching for plastic surgeons in Las Vegas you might come across the name of Herte Center for Cosmetic Surgery. Run by Dr Herte, this clinic is gaining notoriety for wasting its clients’ time and botching non-surgical procedures.
One client complained that she waited 30 days and drove for 45 minutes only for the clinic to make her sit in the waiting area for 2 hours. It’s a recurrent issue with this clinic.
The following points will give you an overview of what it’s like to get a procedure done here:
Herte Center For Cosmetic Surgery: By Mary C. Herte, MD
Herte Center for Cosmetic Surgery is a plastic surgery clinic located in Las Vegas, Nevada. The address of this clinic is 7281 W Sahara Ave #100, Las Vegas, NV 89117, US. It opens from 8 AM to 5 PM on weekdays except Fridays where it closes at 4 PM. If you want to contact the clinic, you can give them a call at 7027-329-600.
Dr. Mary C. Herte runs this clinic. She is affiliated with MountainView Hospital and has received her medical degree from University of Wisconsin School of Medicine and Public Health. Dr Herte has over 20 years of experience.
This clinic offers many cosmetic services such as:
- Body lift
- Breast reduction
- Tummy tuck
- Breast lift
- Eyelid surgery
- Breast augmentation
- Injectable fillers
And several more.
While Dr Herte tries to seem like a reliable surgeon,her reviews tell a different story. According to the reviews of Herte Center for Cosmetic Surgery, this place has horrible customer service and they don’t know how to inject fillers, giving you botched results. Several clients have complained about the amount of time this clinic wastes.
I’m sharing a few of those reviews below to give you an idea of what its customers are saying:
Staff Doesn’t Know How to Talk to Clients
Sandra says that the staff at the Herte Center for Cosmetic Surgery was very rude in her experience. She had been waiting in the clinic for 10 minutes and there was no one else in the office except for two girls who kept ignoring her.
Similar Review: Los Angeles Center for Cosmetic Surgery
Sandra points out that she waited for a while longer and then tried to ask those girls a question. But they replied as if she was interrupting them and was wrong to ask them anything. The staff members told her to wait for 10-15 minutes only so they can gossip more.
Sandra says that it was way out of line for any business, especially when it’s not even busy. She thought a place like this would want new customers but its customer service is too terrible for that matter. Later, the clinic responded to her complaint and called her a liar.
In response to their rebuttal, Sandra says that the clinic has obviously lost a potential client and she had never seen a business owner attack a client like this.
The Clinic Has Terrible Customer Service
Alex shares that the Herte Center for Cosmetic Surgery has terrible customer service. They were trying to schedule an appointment for skincare procedures and encountered two different staff members.
The first staff member talked nicely and explained to them the different services offered. She convinced Alex to go ahead with their appointment when they had time. However, when Alex called the clinic again, a different staff member picked up the phone who talked very rudely and hastily. The staff member tried to rush Alex. Alex points out that it lost them a customer.
Herte Center for Cosmetic Surgery Took 2 Months to Set an Appointment Only to Make the Client Wait for 2 Hours
The reviewer had waited 30 days to get an appointment at this clinic. She arrived 15 minutes before her scheduled time and the clinic told her to wait. The clinic didn’t specify how long she would have to wait as she kept on waiting for 1 hour and 50 minutes to no avail. After waiting for two hours, the reviewer had to leave.
What’s worse is that no one from the clinic called to apologize or reschedule the appointment. She drove for 45 minutes to reach the clinic and for another 45 minutes to get home. The reviewer ends her review by saying that obviously Mary C. Herte, MD must be too busy.
Unnecessary Procedure Left the Client with One Sunken Eye and One Baggy Eye
The reviewer says that they wanted a crease in her upper eyelid and saw Dr. Herte for a consultation. Mary told the reviewer that her eyes were too small for surgery and she needed a brow lift. However, the reviewer is only 32 years old and didn’t think she needed one.
So, Dr. Herte told the reviewer that she can give her a liquid brow lift which would give her the crease in her upper lid. The reviewer paid $750 for this procedure but it dropped her brow more. Now, the reviewer looks tired and angry all the time because of the botox.
The procedure gave the reviewer swollen eyes and Dr. Mary blamed the reviewer’s sleeping positions for it. After the swelling went down, the reviewer found that one of their eyes was sunken while the other had fat pads under it.
Later, Dr Mary Herte convinced the reviewer to get a brow lift to fix her problem.
However, Dr. Herte didn’t wait for the botox to wear off. On the morning of the surgery, the nurse couldn’t find the reviewer’s vein for the IV and it took her 3 minutes digging in her hand. The reviewer started throwing up because of it. They woke her up an hour later to tell her that they couldn’t perform the surgery because one of their machines broke.
All in all, it was a horrible experience for this reviewer.
Herte Center For Cosmetic Surgery Review: Conclusion
No matter what her claims are, Dr Herte doesn’t seem like a surgeon who actually cares about her clients. There are too many complaints against the time management and the customer service of her clinic. Moreover, the clinic also attacks you if you complain about it online.
Certainly, they don’t respect or value their clients’ time as much as they should. It would be best to find a different surgeon in Las Vegas, as there are many others.
According to the numerous complaints against the Herte Center for Cosmetic Surgery, the staff here behaves very disrespectfully. Also, Dr. Herte has a reputation for doing what she wants and ignoring her clients’ wants.
- Terrible service
- Doesn't listen to the client
- Botched procedures