Mystique Medical Spa and Wellness Center – Scammers (Updated 2023)
Mystique Medical Spa and Wellness Center is a notorious medspa that has received complaints for botching procedures and failing to provide proper customer service.
On paper, they might seem like an attractive establishment. However, their reviews tell an entirely different story. In the following review, I have gathered some of the many complaints this place has received so you can get an idea of what’s wrong here.
About Mystique Medical Spa and Wellness Center
Mystique Medical Spa and Wellness Center is a med spa in Fresno, California. Its address is 7161 N Howard St #101, Fresno, CA 93720, US while its phone number is 559-447-5273.
Apart from this, the Mystique Medical Spa’s Instagram handle is @mystiquemedspafresno. They offer various services here including:
- Voluma XC
- Laser hair removal
- SkinMedica peels
And plenty of others.
Also, they offer a Diamond membership which lets you enjoy discounts on all of the products and services available here.
Dr. Syed F. Naqvi, MD runs this medspa while Barbara Krikorian Tryk is the Chief Operating Officer of the place. Other staff members working here are Abby, Justine, and Courtney.
At a glance, there seems nothing wrong with the place. However, you begin to see the flaws when you read the reviews. Mystique Medical Spa and Wellness Center has received numerous complaints about its poor services.
Medspa has faced a lawsuit as well:
Mystique Medical Spa Lawsuit:
In 2018, Christine Tapia filed a Personal Injury – Medical Malpractice lawsuit against this medspa. She filed the lawsuit in Fresno County Superior Courts, Bf Sisk Courthouse. The case has been dismissed.
Facing a lawsuit for medical malpractice is no small matter. This Mystique Medical Spa lawsuit exposes the emptiness of the claims this place makes.
If you want to learn about the case, go here.
In the next section of this review, I have shared some of the many complaints this medspa has received:
Mystique Medical Spa Reviews & Complaints 2022:
Charged $5000 for Kybella and Didn’t Yield Any Results
Cindy shares that she had kybella done for her chin at Mystique Medical Spa and Wellness Center in Fresno CA. Her results were slight. They weren’t worth $5000 at all.
Cindy says that she should have done her research but she trusted the pricing and thought she would get positive results. However, after seeing her results she is convinced that Mystique Medical Spa is way too overpriced as it doesn’t face much competition in the region.
She didn’t realize her mistake until she was fully healed and saw only a minor difference after waiting 8 months. Cindy highlights that she will need 2 more treatments and will have to take a trip to LA for the same.
She thinks it’s not ethical for this medspa to charge so much for a non-invasive treatment. Particularly, when it doesn’t generate any results.
When Cindy complained about the poor results, they told her that she might have gained fat. Cindy highlights that she is quite slim and Kybella’s job is to burn fat that doesn’t come back.
After her complaint, they never followed up. Also, the staff always seemed lost to Cindy as they hardly explained anything in-depth and assumed she knew everything. All in all, it was a terrible experience.
Scammed the Client, Lied About the Injected Product, and Took No Responsibility
Charina had gone to Mystique Medical Spa and Wellness Center with her friend to get her lips done. Her friend paid for one syringe of Juvederm and the provider injected her with most of it. However, the provider left .2 part in the syringe and claimed he does so when the patient has never gotten injections before.
The provider told her to come back after the swelling subsides so he can inject the rest of the syringe. He marked it and put it in a brown storage container. It took 2 weeks for the swelling to go down.
Charina and her friend went back to get the remainder of the syringe. But when they asked for it the staff couldn’t find it. The provider told them that he put it all in last time and had marked the same in the patient’s file. Charina and her friend asked the front desk staff about the file and it didn’t say anything about putting the full syringe in.
To summarize, Charina’s friend paid for the entire syringe but didn’t get the same. She suspects that they injected the remainder of the syringe into someone else. Charina won’t return to Mystique Medical Spa and Wellness Center. She doesn’t recommend coming here.
The negligent Staff of Mystique Medical Spa and Wellness Center Didn’t Provide the Client with the Necessary Care
Here, the reviewer shares that she had an adverse reaction to one of their treatments. However, the staff didn’t call an ambulance or have someone evacuate her. Instead, they asked her to sit in a chair until the symptoms went away.
The reviewer says that she is still facing the patient associated with the injury. She cautions other consumers that the people at Mystique Medical Spa and Wellness Center act quite amicably when it comes to taking your money. However, all of their compassion goes out the window if something happens.
The reviewer says that she should have called the ambulance then so there would be a record of her injury linked to the medspa. She highlights that she hadn’t experienced such horrible treatment ever before. It was a nightmare.
The reviewer wishes to be in a position where she could hold them responsible for their negligent actions. Moreover, she requests other consumers to avoid the medical field if they don’t have a heart as their cold actions might have serious impacts on others.
Mystique Medical Spa and Wellness Center Has Rude Staff Who Doesn’t Care About You
Jose had been going to Mystique Medical Spa for 6 months for tattoo removal but her last 2 encounters with the staff were horrible. She arrived for a 4:15 appointment at 4:05. Jose had to wait for 40 minutes and never got called. Finally, they told her that she needed to leave and reschedule.
Then, she called to get in on the same day and they told her that a 9:30 appointment was available. Jose told them that she would be driving from a nearby town so she might get there by 9:40. The staff told her that there was no problem.
So, she arrived at 9:38 but they turned her away. She asked them how they could let her drive from across the town and then turn her away, especially when they had discussed the issue before.
Jose says that it’s sad to see such terrible service when you spend $1000 to $2000 at a place. She will not return to the place and will ask for a refund of all her prepaid services.
You should be extremely cautious of medspas that fail to offer effective customer service. That’s because you may end up paying a huge price for it. For example, Rejuvenated Medical Spa is a notorious medspa that uses bigoted and discriminatory ad campaigns. When people highlighted the issue, they took down the ads silently.
Burned the Client with the Tattoo Removal Laser
Lydia doesn’t recommend going to this medspa. She visited this place for tattoo removal and realized that they don’t know anything about it. They burned her with the tattoo removal laser. Now, she has permanent scars because the setting they used for the laser was unsuitable for Lydia’s skin.
Lydia suggests seeing a dermatologist or some other expert. She highlights that Mystique Medical Spa and Wellness Center doesn’t have a dermatologist. Instead, they have an MD from the urgent care next door. Also, the MD had no idea about Lydia’s scarring so he is pretty much useless.
The botched Procedure Didn’t Generate Any Results for the Client
Leia doesn’t recommend coming here. She had researched kybella for her chin and decided to go with MMS. They told her that she needed a consultation first. During the consultation, the provider discouraged her from using the FDA-approved Kybella. Instead, they recommended going with CoolSculpting, a procedure about which the reviewer didn’t know anything.
She paid them thousands of dollars to perform the procedure. However, 2 years later her chin is fatter than it was at the start. Now, she will have to save funds again to find a different provider who would use Kybella.
Asked the Client to Reschedule the Appointment Because They were a Minute Late
Mandeep says that she used to love this place but now the customer service has become horrible. She points out that they don’t use numbing cream at Mystique Medical Spa so the procedures are extremely painful.
Mandeep had an appointment for 5 pm but she got late because of traffic. When she was on the way, she begged them to take her in as she had driven a lot to get there. Also, she had been a loyal client for over 4 years. They had told her that if she arrived by 5:15 pm, they would take her in.
Unfortunately, she was a minute late. Mandeep arrived at 5:16 pm. So, they told her that she had to reschedule and didn’t have any slot available till next month. Mandeep wanted to talk to the manager and she didn’t call back. So, she had to call them instead.
Mandeep says that she was lucky to get a refund and knows for a fact that she won’t come back here.
$700+ Peels Didn’t Yield Any Results, Scammed the Client
Soos doesn’t recommend Mystique Medical Spa and Wellness Center. She had come here for peels and the experience wasn’t good.
Soos had chemical peels to get rid of the acne scars present on her back. She spent $700+ to do a series of the peels but didn’t notice any change when she looked at the results.
At her last appointment, she asked to see the pictures of her progress but the provider ignored the request. Finally, she went to get the pictures and it took her well over 20 minutes.
When the provider returned, she had the pictures with her. However, they seemed edited. Soos highlights that her skin and background were dark in the initial pictures. Then, they got lighter as they progressed. She points out that the last picture was completely edited and lightened to make it seem as if the peels had worked.
The peels weren’t suitable for a back. When she shared her concerns with the provider, she blamed the client. She said that the skin of the back is tougher to peel. However, the reviewer says that the provider was well aware of this issue since the beginning. She could’ve used a more appropriate peel and avoided the issue altogether.
In the end, there was no difference in her back and all the money she spent went down the drain. It was a horrible experience.
“Mystique Medical Spa Wastes Your Time”
Harpreet shares that if you want to get quality service then this is the wrong place for you. When you want to come in for an appointment, the staff members of Mystique Medical Spa will always find a reason to not complete your service.
Harpreet suspects that Medspa doesn’t care much about its laser removal clients. Overall, it would be better if they improved their customer service.
This is a common complaint in the numerous Mystique Medical Spa reviews I have seen online. The staff members at this place are either too pushy or too careless. There is no regard for the clients, only the money.
Mystique Medical Spa and Wellness Center is Unsuitable for Ethnic Women
Vanessa doesn’t recommend Mystique Medical Spa and Wellness Center for laser hair removal. Before the procedure, they make you sign a paper stating the procedure may not work. Vanessa highlights that she is a Latina who has always struggled with peach fuzz on her lip. When she came here she wanted to get rid of this issue. But they only made it worse.
The provider zapped her whole face and now she has thick dark hair in places she didn’t have before such as her jaw bones. When she noticed these results, she cried.
Vanessa highlights that her experience with this medspa has messed with her self-esteem and confidence. She doesn’t recommend ethnic women to visit this medspa.
Mystique Medical Spa botched the treatment and requested another to correct it
They appeared to be thieves who deceived their clients
Mystique Medical Spa failed to deliver adequate Kybella treatment
They appeared to be impolite to their customers
Mystique Medical Spa seems unprofessional and doing this for its fake popularity
The staff members were nasty and had poor communication abilities
Mystique medical spa has higher prices and unhappy consumers
Patients felt uneasy with their treatment
Another Yelp complaint about a faulty procedure
Mystique Medical Spa appeared ineffectual
Mystique Medical Spa was a disaster for those who interacted with them
They were extremely disrespectful to their customers
Mystique Med Spa was giving customers false information
They overcharged for surgery that didn’t work
Nothing had changed in their process, which appeared to be more unscrupulous
Inappropriate”Very rude! Service was unprofessional from the start”
Mystique Medical Spa was unable to offer a precise botox procedure
They were offering bad customer service
Mystique Medical Spa received a number of nefarious one-star reviews
Another complaint was that the staff members were unwelcoming
Mystique Medical Spa staff insisted consumers use alternative offers
Time and money squandered
Mystique Medical Spa lacked experience and appeared to be lacking in skills
Customers claimed that Mystique Medical Spa overcharged them for standard treatments
Mystique Medical Spa appears to have engaged in unethical medical procedures
The erroneous procedure “skin will become too red and scar”
They seemed to be centred on rushing the therapy, which is unprofessional and time-consuming
Mystique Medical Spa scammed customers by overcharging for skin care products and other services.
They had an ineffective management system and an unsafe atmosphere
The above Mystique Medical Spa reviews suggest this place is not a suitable medspa for most consumers. Their staff members fail to provide decent service and the place emphasizes a lot on leeching funds off of its clients.
According to most of these reviews, the providers here fail to perform cosmetic procedures effectively. Hence, the client ends up paying thousands of dollars while getting no results.
Due to these reasons, it would be best to avoid Mystique Medical Spa and Wellness Center.
Mystique Medical Spa and Wellness Center is a medspa you should definitely avoid. The place has horrible leadership which ignores the prevalent issues and focuses too much on sales. They botch procedures and scam clients.
- Notorious for botching procedures
- Terrible customer service