New Image Med Spa – Numerous Bad Reviews and Complaints

Since 2014, New Image Med Spa has been offering its services to the residents of Rancho Cucamonga. However, their reputation has suffered a lot thanks to their incompetence and problematic service. 

One of their clients suffered from severe swelling and bruising for a year and a half because of a botched procedure. What’s worse is that the medspa refused to take any responsibility for its actions. 

There’s more. In the following review, I have shared some of the complaints people have posted against this place: 

Services Provided At The New Image Med Spa

New Image Med Spa is a medical spa located in Rancho Cucamonga, California. Their address is 7945 Vineyard Ave #D5, Rancho Cucamonga, CA 91730, US and their contact number is 909-981-8811. 

You can visit their office between 9 AM and 6 PM on weekdays and 8:15 AM to 4:15 PM on Saturdays.

They offer various services to their clients including: 

  • Tattoo removal
  • Photofacial
  • Microneedling
  • IV vitamin therapy
  • Laser hair removal
  • Sculptra
  • Vitamin injections
  • Dermal fillers
  • Platelet rich plasma
  • Kybella
  • Electrocautery
  • Accufit
  • Sclerotherapy

The Medical Director of this medspa is Kyle Smart while Noralyne Eini is the Family Practitioner here.. On paper, this place seems like an excellent medical spa but it has a lot of skeletons in its closet. 

According to various New Image Med Spa reviews, it is among the worst medical spas in the region. I have shared some of those reviews below to help you understand why that is so: 

Used Non-Certified Product Causing Heavy Swelling and Bruising Under the Client’s Eyes, Never Issued a Refund

Jenny had a horrendous experience with New Image Med Spa. She shares that she wouldn’t have posted a review if Noralyn would have issued a partial refund at least. Jenny is a certified Medical Esthetician and is well versed in botox. 

Noralyn, the provider at this medspa, used a non-certified product under Jenny’s eye called Lyft. Jenny highlights that people use Lyft for the cheekbone region as it attaches to the nearest bone and imitates its look. 

Her experience with this place has left her extremely traumatized and distraught. Noralyn and her staff kept convincing her that it would only take a few days or weeks to get better. 

Moreover, Noralyn never discussed the pricing of the procedure. She vanished after the procedure and Jenny had to pay $1300. The initial consult for the procedure was $450. 

Noralyn shares that she was extremely swollen for 8 weeks. Jenny has shared the screenshots of her chats with Noralyn and points out how she had assured her that she would get perfect results in 2 weeks. 

Also, the front desk staff had told Jenny that it would only take 3 days to get the results. Jenny points out that she went to work but couldn’t do anything because of the pain and swelling. 

Later, she called her family physician when she noticed broken capillaries and he prescribed her a week’s supply of 0.25 mg Xanax. Jenny shares that you shouldn’t trust Noralyn and her staff. 

They are terrible people and Noralyn has the worst bedside manner. 

Below are the pictures of Jenny’s chat with Noralyn:


A year and a half later, Jenny shares that the filler job makes her look horrible. Jenny believes that she deserves to get her money back. She is embarrassed to post any pictures because of the horrible results. 

Botched Lip Injections Made the Upper Lip Bigger than the Lower Lip Significantly

Cynthia went to New Image Med Spa for a few lip injections and shares that she hates the results. She highlights that the injections make her look like a duck because her top lip is bigger than the bottom. 

Cynthia says that it’s horrible that she has to pay for another treatment so they can fix her botched lips. She doesn’t recommend this place because of the terrible results. 

Below are the pictures of her results:

New Image Med Spa Botched Botox Injections 4 Different Times!

Dana shares that she tried Noralyn but it wasn’t a good experience. She got botox 3 or 4 times here and her eyelids would always end up drooping. It was terrible. 

When she shared her concerns, Noralyn told her that it was the fault of her eyes. Then, Dana asked her what they can do differently and Noralyn tried putting it here or there but could never get it right. 

Dana highlights that she stopped getting botox for a year thinking it wasn’t good for her. Later, she went to a different provider and shared her issues with her. The provider mentioned a few muscles, performed the procedure and got it right the first time. 

Hence, she doesn’t recommend New Image Med Spa. 

Rescheduled the Appointment 3 Times Then Forgot All About it On the Appointment’s Day

Shekina shares that the med spa rescheduled her 3 times. After a little effort, they agreed on the time and day. However, they told her she didn’t have an appointment when she got there. Also, they told her that they were booked. 

She highlights that it was a very disappointing service and the way they handled the situation wasn’t pleasant. Moreover, Shekina was looking forward to her visit as she had driven from LA to get her service. 

Additional New Image Med Spa Reviews:


After going through the above complaints, it’s certain that New Image Med Spa suffers from a lot of issues. Their leadership lacks empathy and its staff doesn’t care about its clients. 

Too many people have complained about how this place botched their procedure. Due to these reasons, it would be best for you to avoid dealing with this medspa. You should go elsewhere. 

2.4 Total Score
Please avoid

New Image Med Spa doesn’t seem like a good option. Its clients complain about botched procedures and a severe lack of sympathy in the leadership of the place. There are plenty of other med spas in the region. Hence, you shouldn’t stick with this one.

2.8Expert Score
1.9User's score
  • None
  • Questionable leadership
  • Poor service
  • Received many complaints
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  1. 0.75

    Thank you for this review. New Image Med Spa doesn’t seem like a good choice anymore.

    Helpful(0) Unhelpful(0)You have already voted this
  2. 0.6

    Yes, they reschedule you like you don’t have anything better to do. They don’t respect your time at all.

    It’s so infuriating. Trust me, I have been to many medspas before and I have never seen a place so disrespectful. The people are so stuck up, it makes me puke.

    When I finally did visit this place, it turned out to be a glorious mess. I’m never going back to New Image Med Spa. Never.

    + PROS: Nothing
    - CONS: No respect for clients' time
    Helpful(1) Unhelpful(0)You have already voted this
  3. I can manage with rude staff but poor management? Nah, I’ll pass.

  4. 1.6

    New Image Med Spa is a terrible place with some of the worst staff I have ever seen. They are not worth anyone’s time.

    Helpful(2) Unhelpful(0)You have already voted this

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