Northern California Fertility Medical Center – Greedy and Selfish
Northern California Fertility Medical Center is a fertility clinic which has received complaints for lacking care and compassion towards its patients. Many of its reviews complain about how the clinic sells false hope and tries to squeeze out as much money out of you as possible.
The following review will share some of those complaints to give you a better idea of what it’s like to work with them:
About Northern California Fertility Medical Center:
Northern California Fertility Medical Center is a fertility clinic in North Highlands, California. Their address is 4320 Auburn Blvd, Sacramento, CA 95841, US.
They stay open from 8:30 AM to 4:30 PM on weekdays and from 8:30 AM to 12 PM on weekends.
They offer various treatments to their clients including:
- Vasectomy reversal
- Male infertility identification
- Egg donation
- Recurrent miscarriage treatment
- Female infertility treatment
They serve clients in various areas including Folsom, Lake Tahoe, Bay Area, Elk Grove, El Dorado Hills, Redding, Stockton and more.
The doctors here are Dr. Sara Babcock Gilbert, Dr. Manuel A. Doblado, Dr. Michael J. Murray and Dr. Laurie P. Lovely.
On paper, it might seem like one of the best fertility clinics in northern California. However, when you look at the Northern California Fertility Medical Center reviews, you see a completely different picture. In the next section of my review, I have shared some of the numerous complaints this fertility clinic has received. So, you can understand what it’s truly like to work with them:
Northern California Fertility Medical Center Has Expensive Procedures and Careless Staff
Here, the reviewer says that her treatment began with 2 rounds of a moderate dosage of Clomid. Unfortunately, it didn’t affect her body like it was expected to so she underwent another round of Clomid before both of her IUIs.
The third time, they doubled the dosage of Clomid and they tried to see if it made a difference. Then, the clinic canceled her IUI and she went in the next month for a baseline ultrasound.
During that visit, they told her she had a cyst on her ovaries. So, she went on birth control for a month. Then, she went back for another ultrasound, the cyst cleared up and they started giving her injections.
The injections worked and the reviewer underwent another IUI which was also unsuccessful.
She shares that her biggest gripe with this place is how they handle callbacks. The clinic doesn’t call back in time. Many times, she had to wait for 2 days to get a reply.
Furthermore, the procedures were quite expensive. Each IUI was around $1200 and the insurance covered a little of the consultations.
The biggest issues she had were their failure to order appropriate tests and failure to call her with results. Also, the clinic failed to share critical information and inform of the changes in protocol.
She points out that they didn’t send her prescriptions twice. Also, they canceled the IUI without any explanation except that the medicine didn’t work. They gave her the results incorrectly and they called her later to tell her that they had read them wrong.
It appears the people at Northern California Fertility Medical Center are quite careless.
Doctor Doesn’t Interact Enough, Provide Contradicting Information
Here, the reviewer is disappointed with the result although she points out that Dr. Sahar Stephens is a compassionate doctor.
They tried 2 IUIs with Clomid. The first procedure had a low dose while the second was normal. Both of the IUIs were unsuccessful. Then, they recommended doing IVF. However, the hormone levels were very high during the injection due to which the reviewer couldn’t get the proper dose of HCG.
Hence, the reviewer had to switch from a fresh transfer to a freeze. They transferred two eggs but they all failed.
The reviewer shares that the front desk felt very cold initially. Also, they make you feel like a number as you go through different doctors during the IUI and IVF processes. She understands the urgency of these procedures but says it would be good if the doctors who handle your specific case interacted with you more.
In her experience, the insurance covered 50% of the IUIs so she paid $1,000 for 2 consecutive IUIs. The cost of egg retrieval and transfer for IVF was $12,000 while they charged an additional $800 for the freezing procedure.
Insurance didn’t cover any of the hormones which cost an additional $4,000.
The reviewer points out that they provided her with conflicting information.
She points out that some of the sperm count numbers were different on the day of the IUI to what it said on the patient portal. This caused her confusion regarding the actual sperm count.
Staff Doesn’t Convey Critical Information, Doesn’t Know How to Communicate
The above reviewer liked Dr. Sahar Stephens at Northern California Fertility Medical Center. However, she didn’t like the staff.
She shares that it was difficult to get a call back from the main nursing staff. Furthermore, they didn’t convey a lot of vital information to the reviewer in time. For example, they never talked to the reviewer about PGS testing.
Although the clinic had given the reviewer a handout, it was really brushed over. They made it sound like something people don’t really do so the reviewer didn’t put much stock in it and moved on.
She wishes that she learned more about it to understand how it improves success rates.
In her experience, she highlights that the clinic lost appointments, failed to call with results, failed to convey critical information and gave her conflicting information.
Hence, she had to constantly stay on top of her nurse during her cycle.
Clinic Takes No Responsibility, Treats Male Patients Differently
The above reviewer says that Northern California Fertility Medical Center failed him in some way whenever he interacted with them. It was extremely difficult for him to reach someone to give information to so he could become a patient.
They asked him if he could provide them with his photo ID so he went to the desk and asked if there was anything else the clinic needed. The front desk staff told him “No, you can sit down” and then soon after they asked him to come back and pay his copay.
He says it was stressful and definitely not what he needed during a delicate medical appointment. When he asked questions about the specifics of providing a sample, they brushed them off as “not important”.
Then, they gave him information to review his results on a website. The clinic gave him instructions on how to login there and provided him with a username and password.
However, the reviewer hasn’t been able to login there once. When he called to ask if they could share his results they told him they couldn’t because the test was “inconclusive”. Then, the clinic recommended him to make an appointment with a Urologist.
The reviewer says he waited for months before writing this review because it was a very emotional experience. He suspects they treated him differently because he is a male. According to the above reviewer, his experience with the Northern California Fertility Medical Center was the worst experience he has had with any clinic or doctor.
Later, he added an update to his complaint. The clinic claimed that they are happy to help with the portal login which was a clear lie. According to the reviewer, he called the place multiple times seeking help but they always brushed him off.
Also, when he called the place to get information about his results, the clinic didn’t bother to give him any explanation. They blamed the sample for the inconclusive test results. This is a notable complaint because many gay male couples seek the help of such clinics and facing discrimination wouldn’t help.
“This Place is a Total Rip Off”
Natalie doesn’t recommend this fertility clinic. She says “Do not trust anything this clinic says”.
According to Natalie, this clinic tells you what you want to hear and use dirty car salesman tricks to deceive you. The clinic gives you a lot of false hope just so they can keep taking your money.
She is a 40-year old patient and had no fertility problems. Natalie highlights that she got pregnant 4 years ago the first time she tried and has a healthy son.
Also, she never had a miscarriage. She wanted to save some embryos as a paying patient for future options. After spending thousands of dollars on blood work, she had an ultrasound which showed very active follicles. The clinic was confident that they could help her.
She told them that her goal was to have the option to have one more child. Natalie didn’t want a whole team, she already had several children.
The doctor started the process and after giving birth control they did an ultrasound 2 days later. However, the doctor was surprised and said her body must have overreacted to the birth control.
Still, he told her not to worry. He told her that he won’t follow through with the retrieval until he felt he could get sufficient eggs. Also, he claimed to have full confidence that Natalie’s eggs were healthy.
Then, they monitored her for a few weeks. In every visit, Natalie says that she saw a different doctor. Her follicles progressed each time although they were a little slow. She had a total of 11.
They went back and forth and decided to retrieve a day earlier than the other doctor she had seen in her last visit.
The doctors let go of the biggest one and said the smallest one was a runt. So, she ended up with 9. However, the surgeon only got 3 and they came back abnormal.
Natalie needed a significantly higher retrieval of eggs and she could have got it if they did the procedure right or waited for another day or two.
They could have at least delayed the IVF until her body was back to its normal self. Natalie had already paid over $20,000 for the procedures. Then, she saw a completely different doctor in her subsequent visits.
Also, they didn’t even tell her who was going to perform her procedure until she showed up for the same. Natalie says that the people at Northern California Fertility Medical Center are unorganized, mean and greedy.
Later, they blamed her age for the unsuccessful results and refused to take any responsibility. She says that if her age is to blame then they should have told her so in the beginning. Or better yet, they shouldn’t have taken her as a patient.
Furthermore, why did they only take 3 out of 11? Natalie asks many questions like this in her review.
She wanted a partial refund but they didn’t care. Natalie says that this fertility clinic is a rip off.
“The Staff at Northern California Fertility Medical Center is Extremely Cold”
Like most of the Northern California Fertility Medical Center reviews I have covered so far, this one also praises the doctor. The reviewer says that Dr. Laurie Lovely was quite knowledgeable and helpful.
However, the staff here was extremely cold. They made a few errors.
The reviewer would like to see the overall staff focusing on their patient’s well being. They should put effort into understanding the patients as each patient’s situation is different.
Furthermore, the majority of patients here are going through a very difficult time and it doesn’t help when the staff is so cold.
According to the reviewer, the biggest issues in this clinic were its failure to send her chart to another clinic and failure to share critical information. Also, the clinic provided her with conflicting information.
She points out that the front desk staff provided her with inaccurate information.
$50,000+ for Unsuccessful Treatments and Rude Staff
Here, the reviewer had an IUI, IVF Egg freezing and embryo freezing procedures. She shares that the wait times here were too long. The front desk staff was completely disconnected from the staff in the back.
According to the reviewer, the front desk staff did not even remember you. All the procedures were out of pocket and cost over $50,000.
Additional Northern California Fertility Medical Center Reviews:
Paying BBB To Seem More Credible:
As you have seen, Northern California Fertility Medical Center has received a plethora of complaints from its customers. However, instead of trying to address and fix the issues leading to those complaints, the leadership of this clinic resorts to unethical marketing tactics.
One of their cheap marketing tactics is to pay BBB for an accreditation.
On BBB, they have an A+ rating and an accredited profile. Contrary to popular belief, you don’t need to have excellent business practices to get a BBB accreditation. You can get one by paying a hefty annual fees which can go up to $10,000.
CNN Money has done extensive research on this topic. They found that many scammers and companies facing charges of fraud and discrimination had A+ profiles on BBB simply because of their accreditation status.
It seems Northern California Fertility Medical Center has used the same tactic utilized by those scammers. This is quite unethical and suggests that they are trying to deceive consumers. Certainly, it’s a huge red flag.
After going through the above Northern California Fertility Medical Center reviews, it’s obvious that this place is not as reliable as it claims to be.
According to the complaints, the doctors here need to care more about their patients rather than their wallets. Furthermore, the staff here needs to become more compassionate.
If you’re looking for a compassionate and caring fertility clinic, this is not the right place for you. Go somewhere else.
Northern California Fertility Medical Center is a terrible fertility clinic, according to its various reviews. This place has received a ton of complaints for its lack of compassion and greedy behavior. Hence, beware.
- Cold staff
- Don't care about patients