PPL Electric calls you repeatedly, then puts you on hold when you answer.
As a PPL Electric customer, I would normally answer a phone call from them. Every week or every few days, PPL calls me and immediately puts me on hold when I answer. I’ve given them a few moments to see if I get a human being on the other end, but the elevator music continues to play, so I just hang up. After repeated calls, I just answer and immediately hang up if no human is on the other end. Today, I decided to answer and attempt to see just how long I’d remain on hold. I finally hung up after TEN MINUTES. I certainly understand being on hold due to high volume IF I CALL THEM. Being placed on hold after they call me is horrible customer service, bad etiquette, a nuisance and a waste of my time.
Every week or every few days, PPL calls me and immediately puts me on hold when I answer.