PPL Electric calls you repeatedly, then puts you on hold when you answer.

As a PPL Electric customer, I would normally answer a phone call from them.  Every week or every few days, PPL calls me and immediately puts me on hold when I answer.  I’ve given them a few moments to see if I get a human being on the other end, but the elevator music continues to play, so I just hang up.  After repeated calls, I just answer and immediately hang up if no human is on the other end.  Today, I decided to answer and attempt to see just how long I’d remain on hold.  I finally hung up after TEN MINUTES.  I certainly understand being on hold due to high volume IF I CALL THEM.  Being placed on hold after they call me is horrible customer service, bad etiquette, a nuisance and a waste of my time.

1.8 Total Score
PPL Electric calls you repeatedly, then puts you on hold when you answer.

Every week or every few days, PPL calls me and immediately puts me on hold when I answer. 

Trust
5.0
Support
0.5
Reputation
1.0
Experience
0.5
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