Samsung Galaxy Watch Active2 Smartwatch

The Samsung – Galaxy Watch Active2 Smartwatch claims to be water-resistant: “Water-resistant up to 50 meters per ISO standard 22810:2010. Not intended for scuba diving. Avoid excessive, sudden temperature changes, and high-velocity activities. Rinse in freshwater/dry after use in seawater or chlorinated water.”.

I purchased the watch May 2020, stood in a 3ft pool (not even swimming), unchlorinated (salt water), for 30 minutes, shook watch off (in “swim mode”). 2 days later the watch is unresponsive to touch. Sent in the product because it’s less than a year and under manufacturer warranty. I received a repair bill of $219.79 for water damage. The value of the watch BRAND new is $229.

I call support, not only am I hung up on THREE times but also blamed for water damage on a water-resistant watch that is supposed to be for swimming, under the conditions stated.

2.6 Total Score
Useless after 3 Months Samsung - Galaxy Watch Active2 Smartwatch

Useless after 3 Months Samsung - Galaxy Watch Active2 Smartwatch

3.8Expert Score
Trust
3
Support
2
Reputation
8
Experience
2
1.4User's score
Trust
1.2
Support
2
Reputation
0.8
Experience
1.6
CONS
  • Not waterproof
  • False advertising
  • False claims by Samsung!
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7 Comments
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  1. 0.25
    Trust
    20
    Support
    0
    Reputation
    0
    Experience
    0

    Agree. Not waterproof. Watch became useless after 1st swim. When sent to customer service, they took couple of months and said it is not covered under warranty…

    + PROS: None
    - CONS: - Not waterproof as mentioned - No warranty provided for water damage.
    Helpful(0) Unhelpful(0)You have already voted this
  2. Reply
    Shamatee Mitchell
    July 2, 2021 at 6:40 pm

    Same! I used very lightly for swimming. Shallow end, was mainly above water holding my toddler daughter. Dried as instructed, screen went black and would no longer work. It was connected to my phone and receiving notifications, but other than that, did NOT work!

  3. 1.1
    Trust
    10
    Support
    10
    Reputation
    10
    Experience
    60

    It is definetaly not waterproof and Samsung does not repair it under warranty. Also demands more money to repair it than the watch it self.
    Very disappointed!

    + PROS: Very good secreen. Tracking is not as precise as my Garmin forerunner 245, but it is good for daily use.
    - CONS: Not waterproof or even water resistant. Service says it has water damage but I did not swim or shower with it. Maybe it is damaged from sweat?
    Helpful(0) Unhelpful(0)You have already voted this
  4. con by samsung that this is water resistant.
    they wont cover for warranty even if you return the next day after purchase.
    Conned by samsung

  5. 1.1
    Trust
    10
    Support
    70
    Reputation
    10
    Experience
    0

    My active 2 was great until three freestyle strokes into my first swim with it.
    Black screen ever since. !!??

    + PROS: great when not near water
    - CONS: is supposed to be for swimming and it didn't work after a light swim in fresh water.
    Helpful(1) Unhelpful(0)You have already voted this
  6. 0.5
    Trust
    10
    Support
    10
    Reputation
    10
    Experience
    10

    Same with my case. The first time that I used it in water (splash pad) was damaged.

    + PROS:
    - CONS: Not Water Resistant even when used by Samsung instructions.
    Helpful(1) Unhelpful(0)You have already voted this
  7. 0.5
    Trust
    10
    Support
    10
    Reputation
    10
    Experience
    10

    NOT WATERPROFF. DON”T BUY. WASTE OF MONEY.

    + PROS: non
    - CONS: false advertising broke after 4 months overpriced
    Helpful(2) Unhelpful(1)You have already voted this

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