The Northampton Center For Couples Therapy is Horrible

The Northampton Center for Couples Therapy is a notorious relationship counselor based in Northampton, Massachusetts. Their office is located at 40 Main St #206, Florence, MA 01062, US and their contact number is 413-586-2300.

They claim to help couples through research-based methods and models. Also, they claim to know how to help couples no matter what kind of issues they are facing. 

However, all of these claims fall flat when you read their customer reviews. According to the various reviews for the Northampton Center for Couples Therapy, this place is a big mess. 

They might have a few experts but they don’t know how to talk to people. Also, they don’t know how to schedule appointments. 

One of the biggest gripes people have with the Northampton Center for Couples Therapy is how terrible it is at scheduling appointments. Obviously, they don’t want you to know about these issues. 

That’s why I have shared some of the customer reviews highlighting the problems present in this relationship counselor:

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About The CEO:

Before I highlight the issues present in this counselor, I should share a little information about the face of this place. Kerry Lusignan is the founder and CEO of Northampton Center for Couples Therapy. 

She has MA and LMHC certifications. According to her profile, she has no prior professional experience apart from founding Northampton Center for Couples Therapy. 

She received her MA in Applied Psychology from Antioch University New England and her BFA in Painting/Illustration from the Rochester Institute of Technology. 

Kerry is also a licensed mental health counselor. 

Her lack of professional experience reflects properly on how she runs this place. It has become notorious for its poor management and rude service. 

Now that  you’re familiar with the face of the place, you’d understand the gripes of the following customers better: 

Shocking The Northampton Center For Couples Therapy Reviews You Need To See

The Northampton Center for Couples Therapy is Extremely Unprofessional


Megan shares that a family friend referred this place to her. She couldn’t get an appointment here for over 2 months because they kept canceling the appointment. They canceled her appointment 3 times and the receptionist was extremely rude. 

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The place claims to call you back within 24 to 48 hours but they rarely do. When the place canceled Megan’s appointment the third time, they did so on the day of the appointment. 

Furthermore, they didn’t like that Megan was upset over their behavior. The place offered a free session but Megan points out that it would have taken them a lot more time to get one. THat’s because they weren’t able to get the first one. 

Megan suggests finding a different service provider if you want to get seen sooner. 

The Counseling Center Cancels Appointments Without Notifying Clients

The Northampton Center for Couples Therapy

Lara points out that the Northampton Center for Couples Therapy is extremely unprofessional. She found it very difficult to contact the office. 

Lara says that she had called two different numbers a total of five times but no one answered the phone. The only other method to contact the place was through Facebook messenger. 

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Later, when she finally received responses on her inquiries, they were unhelpful and perfunctory. She had asked very direct and specific questions through Messenger and voice mail. Yet, the counseling center failed to reply properly. 

Lara highlights that she received rushed and confused replies twice from the place. She had asked very specific questions but the answers were quite generic. 

Still, Lara and her fiance decided to give this place a try and scheduled a consultation for couples counseling. They scheduled the appointment for August 18, at 2:40 pm EDT. However, the counseling center made no effort to contact Lara and her fiance until the day of the appointment, which was surprising. 

On the day of the appointment, Lara received a phone call at 2:17 pm but she was finishing up another appointment. So, she couldn’t pick up the phone at that time. However, she called back the coordinator at 2:22 pm but it was left on voicemail. 

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In the voicemail, she explained the situation and highlighted that she was now available to answer the phone. 

She called again at 2:36 pm, 4 minutes before the appointment’s time. Still, no one answered the phone. 

Lara points out that she is yet to hear from the place. She further adds that she doesn’t understand why they stood them up for the appointment. This was the first time for Lara where a business had ignored a scheduled appointment like this. 

Lara ends her review by highlighting that her entire experience was unprofessional and unnecessarily difficult. Hence, she doesn’t recommend the Northampton Center for Couples Therapy. 

Here’s another complaint highlighting that the Northampton Center for Couples Therapy is unprofessional and unorganized:

The Northampton Center for Couples Therapy


The Northampton Center for Couples Therapy is a horrible place for any couple looking to make its relationship better. This place suffers from basic management issues and there is no hope visible for its growth. 

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It has become notorious for wasting people’s time and its rude staff. Generally, it’s best to avoid working with such medical service providers altogether. Look at Overlake Reproductive Health. It’s a notorious clinic that harasses its clients and toys with their futures ruthlessly. 

Unless you are looking for a sour experience, it would be best to find a different relationship counselor. 

2.9Expert Score
Not worth your time

According to numerous client reviews, Northampton Center for Couples Therapy is a horrible counselor which doesn’t care much about its clients’ time and money. It would be better for you to find a different relationship counselor, one who truly cares about you, not this one.

  • None
  • Wastes a lot of time
  • Extremely unprofessional
  • Cancels appointments without notifying
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