Tree of Life Center – TLC Fertility – Rude & Careless

Tree of Life Center – TLC Fertility is a fertility clinic with a ton of negative reviews and complaints. According to its clients, the pricing here is quite high and the staff is not very friendly. 

Several customers complained about how Dr. Jovanovic fails to explain the risks associated with the procedures properly. The nursing staff has also received a poor rating from the customers. 

In the following review, I’ll go through some of those complaints and help you get a better understanding of what this clinic is:

About Tree of Life Center – TLC Fertility

Tree of Life Center – TLC Fertility is a fertility clinic based in Los Angeles, California. Their address is 18370 BurbankBlvd #511, Tarzana, CA 91536, US and their contact number is 818-344-8522. 

They have recently acquired California Fertility Clinic. Dr. Jovanovic runs this place with his team including Dr. Man Li and Caroline Kim. 

Apart from the LA location, Tree of Life Center – TLC Fertility has additional locations: 

Miracle Mile:

5455 Wilshire Blvd, Suite 1904, Los Angeles, CA 90035, US. 

Canyon Country: 

26615 Bouquet Canyon Rude, Suite #1, Santa Clarita, CA 91350, US.

The contact number of their Miracle Mile location is 323 525 3377. Similarly, the phone number of the Canyon Country location is 818 344 8522. 

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TLC Fertility offers various services to its clients including: 

  • Social egg freezing
  • Natural IVF
  • Gender selection IVF
  • Sperm freezing
  • PGT-A/PGT-M
  • FET
  • IUI
  • Invocell IVF
  • IVF/ICSI
  • MINI-IVF

And several more. 

On paper, Tree of Life Center – TLC Fertility seems like an ordinary clinic. However, it has attracted a ton of criticism from its clients. In the next section of this review, I have shared some of the many complaints this fertility clinic has received from its customers: 

Tree of Life Center – TLC Fertility Doesn’t Communicate Properly, Has Cold Staff

Tree of Life Center - TLC Fertility

The above reviewer shares that their experience with TLC Fertility was mediocre. Dr. Vuk Jovanovic seemed nice and knowledgeable. However, he kept rushing the appointments and used to forget crucial details about the patient. 

The reviewer had to keep reminding him of important details. They suggest the clinic to avoid treating their patients like a number. 

At least, they should look up their file before they walk in. Also, the doctors and the staff shouldn’t assume that the patients know everything. That’s why they are the patients. 

The reviewer shares that their experience with the clinic was quite stressful. Furthermore, it seemed to them that the staff was a little cold at times. They weren’t friendly and kind. 

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Although the doctor was nice and friendly, the cold behavior of the staff made the reviewer feel like a number. 

The reviewer recommends other consumers to be extremely cautious when discussing finances here. In their experience, the clinic had surprised them with an additional fee of several thousands. What’s worse is that the clinic didn’t give them any heads up. 

The reviewer believes that TLC Fertility should communicate more clearly with its patients. 

Initially, the clinic had quoted one amount but a few days before the frozen embryo transfer, they surprised the reviewer with additional thousands to pay for the transfer. Keep in mind that the reviewer had already scheduled the appointment for the transfer. 

The reviewer says that it would have been better if they had informed them before because they needed time to come up with the additional thousands. 

If the clinic had communicated properly since the start, the reviewer says things would have been less stressful. 

$20,000+ Treatment Ended Up Unsuccessful

Tree of Life Center - TLC Fertility

The above reviewer’s procedure was unsuccessful. She liked the behavior and attitude of the staff and Dr. Ben-Ozer. 

However, she noticed that the doctor was quite aggressive with the hormones and medication. The reviewer later found out that such aggressive medication can fry your eggs as they are more delicate than when you are young. 

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Also, the reviewer says it would have been better to do a mini or mild IVF which uses less meds. Furthermore, the doctor performed multiple IUIs consecutively. In total, TLC Fertility performed 7 IUIs on the reviewer, all of them were unsuccessful. 

Undergoing so many treatments was stressful and expensive. In retrospect, the reviewer says that she would not have done so many of them. 

She doesn’t recommend the clinic as her treatments were unsuccessful. However, she says that the doctor is quite compassionate. 

Furthermore, the treatment was quite expensive. The Stimulated IUI cost $5000 while the Regular IUI cost $2500. Similarly, the charges for using the surgery center for extraction were $10,000. The rest of the IVF expenses were around $15,000. 

“They Don’t Care Once They Get Paid”

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Annie had a consultation here and it was fine. However, she paid for a blood test and they  told her that she would have 2 follow up calls later to go over her hormone levels with genetic testing. Also, she had paid extra for the genetic testing. 

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They scheduled her for 5 PM on a different day. At 5:20, Annie called them to ask if anyone would call her and they told her that the doctor was running late. Also, they said they couldn’t tell her how much longer it would be. 

Annie says that they went back and forth for a while until they let her reschedule. She didn’t know that they expected her to keep her whole evening open for a 5 PM appointment. 

Annie didn’t like how the staff kept saying that she was scheduled for 5 PM as if it wasn’t running late already. Then again, she had already paid for everything so she realized that they didn’t care about keeping the follow ups. 

Later, she called them to know if there was a window of time to hold. But nobody informed her about it. They didn’t tell her about the rescheduled time or the appointment either.

Furthermore, they didn’t let Annie speak to the billing department and told her that someone would give her a call which never happened. 

Annie says that freezing your eggs and embryos is vulnerable enough but having to deal with this kind of unprofessionalism is absurd. She says that the clinic behaves properly at first but once you pay up, they stop caring about you.

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Later, she added an update to her review. The clinic had told her they would call her back and issue a refund but they never did. 

Additional Tree of Life Center – TLC Fertility Reviews:

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d3AtqUmDgXtm1S0OXmsRkJe5ibsb07gYwgWWRMW1zJuvTBgyIVhKjbmj11c6VqDp3KJYvVXOKu9zKdYKMGscjwKmRnItuHyp8pNCN0e XVvOJrN3TAVpcBsGK8I5jryCWmt2IVUfv1wSTiuRpw
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Verdict

The above reviews indicate that Tree of Life Center – TLC Fertility is not as great or caring as it claims to be. From rude staff to careless procedures, the reviews paint a terrible picture.

Due to these reasons, it would be best for you to find a different fertility clinic in Los Angeles or nearby areas. 

3.1 Total Score
Not recommended

TLC Fertility has received a lot of criticism because of its nursing staff. Furthermore, their prices are significantly high in comparison to others. Considering how stressful their treatments can be, it would be best for you to find a different fertility clinic.

2.8Expert Score
Trust
3
Communication
4
Explanation of risks
4
Booking process
2.5
Staff
1.5
Compassion
2
3.3User's score
Trust
3.2
Communication
3.6
Explanation of risks
3.3
Booking process
3.8
Staff
3.1
Compassion
3.3
PROS
  • None
CONS
  • Poor staff
  • Excessive pricing
  • Lack of professionalism
Add your review  |  Read reviews and comments
16 Comments
Show all Most Helpful Highest Rating Lowest Rating Add your review
  1. 0.75
    Trust
    20
    Communication
    10
    Explanation of risks
    10
    Booking process
    10
    Staff
    20
    Compassion
    20

    The clinic claims to have completed 20,000 plus treatments which is no doubt a great achievement but the cost that their patients had to pay for the treatment is not just money. The staff isn’t responsible once you pay them as the treatment will be completed but you will find the clinic paying less attention and concern toward the patient. Fertility treatments are already stressful. TLC’s unprofessionalism doesn’t help.

    Helpful(0) Unhelpful(0)You have already voted this
  2. Now, this is the problem with these clinical centers, as you will be proceeding to these clinics only when you get the problem and find these places as heaven for your plans, but after visiting them what you find is a cold staff and once you pay them then your problems will increase only.

  3. 0.65
    Trust
    10
    Communication
    10
    Explanation of risks
    10
    Booking process
    30
    Staff
    10
    Compassion
    10

    My experience with Tree Of Life didn’t count the amount of money and time I invested with them. The doctors of the clinic are professional with their work but the problem is with the staff working there. Sometimes you might feel like you are being rushed and just being treated so that you can be moved and some new patient would get admitted.

    Helpful(0) Unhelpful(0)You have already voted this
  4. Tree Of Life Center needs to alter its staff members as their behavior toward the patient is very bothersome. You will notice the change once you pay them any kind of money.

  5. 5
    Trust
    100
    Communication
    100
    Explanation of risks
    100
    Booking process
    100
    Staff
    100
    Compassion
    100

    This is a false platform.They picks out the worst reviews.I guess it is sponsored by the competing businesses.I check other trusted review and everything was ok.
    I hade great experience with Tree of life.Dr J and staff are so friendly and caring. Dr J pays attention to detail and focuses on each individual’s different needs.

    + PROS: Very kind medical staff.Doctor pay attention to every detail.Strongly recommend.
    - CONS: No
    Helpful(0) Unhelpful(0)You have already voted this
  6. I will suggest you pick a clinic other than Tree Of Life. They don’t provide the expected treatment which is promised before you get admitted to the clinic. The members of the clinic are least interested in your problems, at least that’s what these reviews indicate.

  7. Reply
    tree of life has issues
    January 4, 2023 at 9:17 pm
    0.55
    Trust
    10
    Communication
    10
    Explanation of risks
    10
    Booking process
    10
    Staff
    10
    Compassion
    20

    The TLC firm was a reputed clinic until I got my treatment from the center. The point about the behavior of the nurses is completely true, sometimes their reactions will make you feel like a burden, and they will be treating you in a rush like trying to make you feel regretful for going there.

    + PROS: None imo
    - CONS: Worst staff for a fertility clinic
    Helpful(0) Unhelpful(0)You have already voted this
  8. After going through the article I found that the doctors are well behaved but the working staff is kind of casual, as before the treatment patients are usually emotionally sensitive and the awful reaction from the staff may make him feel like a burden for them.

  9. The company is charging higher than any other professional clinic for performing the same treatment, the only reason for charging that high is Dr. J because his professionalism will make all your doubts clear at once.

  10. 0.75
    Trust
    10
    Communication
    20
    Explanation of risks
    20
    Booking process
    20
    Staff
    10
    Compassion
    10

    The main problem of this clinic is the nurses working there because the way they talk to their patients shows a sense of aggression. Avoid TLC!

    + PROS: good location
    - CONS: staff's attitude
    Helpful(0) Unhelpful(0)You have already voted this
  11. 1.5
    Trust
    20
    Communication
    50
    Explanation of risks
    30
    Booking process
    50
    Staff
    20
    Compassion
    10

    I found many reviews claiming the positive attitude of doctors toward their patients but there are chances that while handling your case the scenario might be different, anyway my experience with TLC wasn’t good at all, after paying them such a high amount I wasn’t impressed with what I was delivered.

    Helpful(0) Unhelpful(0)You have already voted this
  12. The industry this company is dealing in is very complicated and also very sensitive as the patients who visit the clinics for issues related to pregnancy are already filled with thousands of questions before the process. But during the treatment, the type of behavior they have to go through is very hectic and unprofessional.

  13. 0.4
    Trust
    0
    Communication
    10
    Explanation of risks
    10
    Booking process
    10
    Staff
    10
    Compassion
    10

    My experience with them was horrible. They need to start respecting their clients.

    I don’t know about others but I can’t recommend TLC fertility.

    + PROS: None
    - CONS: Poor service Rude staff Horrible billing process
    Helpful(0) Unhelpful(2)You have already voted this
  14. 5
    Trust
    100
    Communication
    100
    Explanation of risks
    100
    Booking process
    100
    Staff
    100
    Compassion
    100

    This is some sort of bullshit review platform that picks out the worst reviews of a place. I guess it is sponsored by the competing businesses.

    Helpful(3) Unhelpful(0)You have already voted this
  15. 0.75
    Trust
    20
    Communication
    20
    Explanation of risks
    10
    Booking process
    20
    Staff
    0
    Compassion
    20

    Tlc fertility is a selfish and extremely greedy establishment. They give you false hope and put you through so much just so they can fill their wallets. Terrible just terrible.

    Helpful(1) Unhelpful(3)You have already voted this
    • My relative visited the clinic for Natural Ivf, the welcome was warm but the behavior of the staff was the opposite once the treatment was started, gradually the attention she was receiving decreased. My relative said that the staff is extremely unprofessional.

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