Solgen Power – Numerous Complaints and Poor Service

You may have heard of Solgen Power through their online ads in Pasco and Cincinnati. Or, you may have heard of them through their marketing efforts and PR where it claims to be an industry leader in solar energy. 

You may have heard of them through the various Solgen Power complaints available online where people are sharing how this company scammed them out of thousands of dollars. 

Solgen Power has gained a lot of notoriety in the last few years because of its lack of concern for clients and scummy practices. Before you do any business with them, read the following review: 

About Solgen Power LLC:

Solgen Power is a solar energy company based in Pasco, Washington. Their office is located at 5715 Bedford St, Pasco, WA 99301, US and their contact number is 509-931-1663. 

The company makes many attractive claims about its services, the most popular one being offering solar installation on $0 installation. However, it’s a misleading claim like the rest of their marketing efforts. 

This company is the brainchild of Chris Lee and Daryl Kelly. Chris is the CEO of the company while Daryl is the COO of the same. Both of them reside in Pasco and founded this firm in 2017. 

Although the company claims that its mission is to build a brighter future for their people, the reviewers tell a different story. According to the various Solgen Power reviews online, it’s a highly unethical company which uses multiple predatory tactics to leech funds off of its customers. 

From hiding problematic provisions to ignoring customers after getting the money, Solgen Power Pasco has gained a lot of notoriety in the last few years. In the following Solgen Power complaints, you’ll read about how this company has wronged so many consumers: 

Solgen Power Doesn’t Resolve Any Issues

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In the above review, Gary says that this solar company has horrible customer service. They promise you the moon but they don’t call you back if you face any problems. The company promised him to give a call back on 5 different occasions. However, they never followed through even once. 

Gary points out that there are plenty of options in the solar industry of Pasco. So, you don’t have to go with Solgen. 

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Stephen had scheduled a meeting with Solgen after their representatives had approached him. However, on the scheduled day, his partner had to leave for work and the sales reps refused to meet with Stephen alone. They needed both of the owners to be present. 

Later, Stephen checked their promotion where they claimed to offer a $10k to $15k tax write off with zero down payment. He found out that they are able to offer this tax incentive because the client doesn’t get the complete ownership. 

Unless you put down the full cost of the solar panels, you don’t get the tax credit. Most people wouldn’t have the funds to put down the entire cost of the solar panels. When Stephen found out about this, he canceled the scheduled meeting. 

However, the company responded to his cancellation very unprofessionally and rudely. 

Solgen Power is a Scam and Tries to Take Advantage of Every Client

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The above reviewer shares his terrible experience with this company. When Solgen Power completed his project, they installed his sense unit to the sub-panel of a detached garage. Hence, it was unable to track any power consumption of his house or the main panel.

Because Solgen Power installed the sense unit in the wrong place, it could only track the 4 or 5 outlets present in the detached garage. 

Also, the electrician left a 2.5” x 14” hole beneath his sub-panel which has become a big eyesore for the reviewer.

That’s not all.

The reviewer has already shared his gripe with 5 or 6 employees of the company. Each time, he had to explain the entire situation in detail and it has been 3 weeks since his first complaint. Yet, the company has done nothing about it. 

All they do is make an employee call his house who asks him, “What’s the issue?”

Finally, the reviewer reached the appropriate manager. But he had the wrong info. So, the reviewer had to explain everything all over again. 

Afterwards, the company refused to own up to its mistake. The company told him to buy another sense unit for $650 + installation costs. Also, their offered price for a sense unit is $386 more than the real price. 

Instead of accepting their fault and trying to fix the error, the company started urging the reviewer to spend more money on a useless product. 

The reviewer ends his complaint by saying that Solgen Power uses scummy business tactics. 

Below is the picture of the Sense unit Solgen’s installers put in the wrong place:

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Solgen Power Makes Empty Promises, Gives Misinformation and Provides Underperforming Hardware

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This reviewer warns people against working with Solgen Power. He highlights that the firm makes too many empty promises, gives misinformation and fails miserably at communication. 

Also, the firm struggles with having uninformed workmen. It provides you with underperforming hardware and tries to make up for your wasted time and money with a $25 gift card after waving benefits in your face which they later tell you you’re ineligible for. 

Obviously, Solgen Power doesn’t treat its customers with respect. 

The reviewer gave them the benefit of the doubt for a few months. However, their terrible communication skills showed him that the company takes no interest in customer satisfaction. 

The reviewer says that it has been so bad that everything only resulted in more disappointment. 

Ignoring customer satisfaction is a common trait among shady organizations. Solgen Power isn’t the only shady firm with this quality. Pacific Beneficial Mortgage Company is a notorious scam known for ignoring its clients’ interests. 

Solgen Power Doesn’t Perform Installation Properly

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Chris highlights that Solgen Power has many problems in communication. He had started the process of getting a solar system with Solgen in March of 2020. Also, he had signed an agreement with them in April. 

But the company didn’t perform the installation until early July. Also, Chris wasn’t able to power on the system until the end of September, a day before he had to start payments for it. 

The delay in starting the system was because of the system failing multiple inspections. Also, the company couldn’t communicate the installation issues properly with the installers, making things worse for everyone. 

The first inspection showed multiple wiring errors and there was no paperwork on sight. So, the company performed a second inspection which also failed. Finally, they did the repairs but it took them weeks. 

By the time Chris wrote his review, they still hadn’t finished the last bit of installation repairs. The company has to install a Sense monitor but Chris hasn’t heard from any representatives for about a week. 

Solgen Power Scams People Into Paying Thousands in Cancellation Fees

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Samantha doesn’t recommend working with Solgen Power at all. She saw an ad on Facebook which said she might be eligible for solar power. So, she filled out the survey and an agent contacted her the next day. 

She agreed to set up a zoom meeting with a senior energy consultant for later that week. Then, they had a meeting where they told her fiance that they were recording the meeting. 

After the meeting, the consultant asked them to e-sign a few documents to have a surveyor visit their property to ensure the viability of their buildings and electoral panel. 

Before signing the documents, Samantha’s fiance had asked the consultant if the documents had any contractual obligation to have solar panels installed. He told them that it was only a “formality” so the surveyor can visit their property. So, they signed the document and set up a meeting with the surveyor. 

However, they had to cancel the meeting due to a family issue. Solgen Power harassed her multiple times to reschedule. 

At first, she agreed to reschedule but the harassment was too much to bear. So, she canceled the appointment. 

Later, the company contacted her and said that she would be incurring unnecessary fees for canceling the meeting. They sent her a cancellation document which said she owed them $3,500 in cancellation fees. 

Immediately, she contacted the company and requested a copy of the zoom meeting they had. When she threatened them with legal action, the company “awarded” them a cancellation fee of cost. 

Samantha says that Solgen Power LLC is not a company looking to go green. It’s looking to trick people into agreements unknowingly and gouge them for wanting to back out. 

Solgen Power Takes Any Responsibility for its Mistakes and Doesn’t Stand By its Word

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Jessica here had a terrible experience with this solar company. They put the solar panels in the front of her house instead of the back. So, the panels have ruined the look of her cape cod style home. 

Now, when she asks the company to fix this mistake they say they will charge her somewhere between $2,000-$8,000 for the re-installation. 

The company refuses to take any responsibility for its mistakes. Also, it doesn’t offer any refunds for installing the solar panels in the wrong place. 

Jessica suggests that you shouldn’t move forward with this company because it doesn’t stand by its installers, their workmanship, or their word. 

Installed Panels Don’t Work, Company Doesn’t Respond to the Customer

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In this review of Solgen Power LLC, the person highlights that the company installed their panels a month ago but they don’t work. 

The reviewer has complained about this issue but the company doesn’t respond. They now have solar panels on their roof which don’t function at all. 

Eventually, the reviewer ended up sharing this issue with their neighbors so they can avoid this headache in the future. Also, the reviewer highlights that the people at Solgen Power were communicating properly before their loan was approved. 

As soon as the solar company got their money, it stopped communicating. 

More Solgen Power Reviews You Should Read: 

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Is Solgen Power a Good Company? 

After going through the various Solgen Power reviews, it’s evident that you can’t trust this company for even a second. It lies to, manipulates, and cheats its clients to squeeze money out of their wallets. 

There are a ton of solar providers in Pasco, you don’t have to stick with the worst one. 

2 Total Score
A Pathetic Organization

The numerous Solgen Power reviews indicate that it’s a horrible service provider which lies to its clients and fails to provide basic services. It would be best to avoid dealing with them and find a different solar company.

2.6Expert Score
Trust
2.5
Experience
3
Service
2
Ethics
3
1.3User's score
Trust
2
Experience
1
Service
1.2
Ethics
1
PROS
  • None
CONS
  • Company mistreats clients
  • Too many complaints
  • Deliver faulty products
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5 Comments
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  1. 0.35
    Trust
    10
    Experience
    10
    Service
    10
    Ethics
    0

    I wished we had seen this before, all that we have read is so true and then some. We scheduled an install after a new roof, everything from the google earth mapping the wrong house on our street, installers late, to the layout didn’t fit our roof and blaming us for adding skylights and plumbing vents. Finally remapped the roof and installed panels. Electrician left early and work was not complete. Weeks later I call to finish and scheduled for 9 am…..showed at 1:30 pm. Had no clue when he was to arrive…..didn’t finish at 6:30 pm. 3-4 weeks later after calls and txt scheduled another electrician to finish…he finally showed at 4:30 pm. the whole process started in beginning June and completed Sept. Inspection wasn’t scheduled for another 4 wks. took another 6 wks to get a meter. Before that we came home from vacation found a roof leak. Went on the roof to see what happened and my brand new roof had so much damage in 2 4’x4′ squares of punctures. From Aug 29- Nov.9th have received nothing but email and phone calls about being in touch with roofing div. Still no investigation of damage. There is more….but I had to file with BBB of Cincy.

    John Thompson
    My fear is that the leak is under the panels. When it does leak it’s a hard rain, so I’m having a hard time in repairing if the panels are not removed. The biggest issue I have is that is a brand-new roof and Solgen power is just wanting me to accept it as is. As a home owner, as a Superintendent of a commercial construction company and a former owner of a small business construction company I have a very difficult time accepting the pour installation practices of Solgen. As a friend of mine that is an attorney once quoted to me is ” I’m a very right vs wrong person”. I expect it to be done the right way which could be the reason why I get asked by Owners, Project Managers, Architect’s and Engineer’s to run work for them. I will not back up on my stance and the fact that this taking so long to resolve only keeps me in the direction that this is the right thing to do.

    So, if Solgen Power wants to remove the panels and fix my roof, I am all for it. Then they can leave the panels off and remove them from the property, I am all for that. The loan would then be transferred to Solgen or cancelled, I am all for that. I just don’t understand how you can investigate a roof leak and fix damages without removing the system to look. I can’t believe Solgen would ask me to accept a damaged roof that their installers caused. Would you accept a damaged roof after spending the money to make it new again? I also don’t have faith in the roofing div. as this has been going on for over 2 months now and there has been nothing done. This is the same issues I have been dealing with the entire time from start of the installation. I’m tired of this and I want my roof fixed. Solgen has not impressed me in their urgency to do anything including looking at the roof. I’m still trying to be nice here though nobody seems to want take the easy road?
    From: Maile Bishop (Solgen Power)
    Sent: Tuesday, November 1, 2022 6:41 PM
    To: JOHN THOMPSON
    Subject: [Solgen Power] Re: Project Concerns

    Your request (85760) has been updated. To add additional comments, reply to this email.

    Maile Bishop (Solgen Power)

    Nov 1, 2022, 4:41 PM MDT

    Hi JOHN,

    We have informed our roofing department about the leak you are experiencing. If the leak is caused by Solgen, we will be sure to repair all of the damages. Would you be able to send in photos of the leak and explain where this is taking place? The photos that you provided, do not show the source of the leak that is taking place in your home.

    As a company, we do not cancel projects after they have been installed. We would like to repair the roof for you and the roof leak, once it is determined it was due to Solgen Power’s installation.

    If you would like to further discuss this over the phone, please let me know a good time to call you and we can set up a discussion.

    Please do not hesitate to reach out if you have any further questions or concerns.

    Maile

    Customer Support: +1-855-709-1181
    Ticket ID: 85760

    JOHN THOMPSON

    Oct 25, 2022, 7:14 PM MDT

    So we are having a very low key rain and my roof is leaking again. I really wished you would respect my wishes, do the right thing ……come remove these panels, keep them……replace my roof on that elevation and cancel my loan. I’m so tired of this. Get this stuff off my roof.

    JOHN THOMPSON

    Oct 19, 2022, 7:15 PM MDT

    This failed to send so I will try again, If for some reason you have blocked me we will communicate in other ways.
    From: John Thompson
    Sent: Wednesday, October 19, 2022 8:51 PM
    To: Solgen Power ; [email protected] ; [Solgen Power] Re; [email protected]
    Subject: Re: [Solgen Power] Re: Project Concerns

    As discussed, prior, I’m not interested in a roof repair without removing the panels. There is no guarantee that the damage doesn’t exist under the panels. I’m not interested in taking a gamble that my new roof installed before these panels will hold up for 25 yrs. So, if this is your final response on the matter then I’m afraid I will need to start seeking other options. There will be no inspection from the local inspector. I will not be starting up any solar power and I will be not submitting to substandard roof repairs. Thanks for chatting with me.
    From: Maile Bishop (Solgen Power)
    Sent: Wednesday, October 19, 2022 7:57 PM
    To: JOHN THOMPSON
    Cc: Kris Whittaker ; Jim Curran
    Subject: [Solgen Power] Re: Project Concerns
    Your request (85760) has been updated. To add additional comments, reply to this email.

    Maile Bishop (Solgen Power)

    Oct 19, 2022, 5:57 PM MDT

    Hi John,

    Thank you! I was able to receive confirmation from our roofing coordinator that we would be able to perform roof repairs without removing the system.

    As a company, we do not remove systems and cancel the project after they have been installed. We can assist you with completing the roof repairs needed and coming to a solution to resolve the issues on hand.

    I would like to set up a call with you to further discuss this. I am available Monday- Friday 9:00 AM -5:30 PM PDT. Please let me know a time and a date that works for you.

    Thank you and have a great night!

    Maile

    Customer Support: +1-855-709-1181
    Ticket ID: 85760

    JOHN THOMPSON

    Oct 19, 2022, 3:05 PM MDT

    I have not heard from in 3 weeks now, I hope your vacation went well. I’m still not interested in keeping the solar panels, I want my roof replaced to new conditions and the loan cancel with reimbursement as I discussed with you. Please start the process before winter. Thanks

    JOHN THOMPSON

    Sep 27, 2022, 7:42 PM MDT

    Ms. Bishop, as I have stated in the past week, we no longer wish to have these panels on our roof. I have asked that they be removed and my roof repair to new condition. This has been very taxing on us and has caused some stress in our marriage. I have spoken to a gentleman a week or 2 ago ( Chris) and expressed this to him then. We would like to have the panels removed, roof repaired and the loan cancelled with reimbursement of money paid to that date. Please comply with our wish. This is a regret we have going down this road. Please see below As stated on Sept. 21

    Maile Bishop (Solgen Power)

    Sep 27, 2022, 10:52 AM MDT

    Hi John,

    We are currently waiting for your utility company to swap your meter for you to be able to turn on your system. We have not been notified that this has been completed.

    I have reached out to our roofing coordinator to review the photos sent in and let us know how we are able to move forward.

    Actionable Items: Follow up

    Our Commitment- Follow up with you on 9/29/2022

    Follow Up Date (if applicable)-9/29/2022

    Please do not hesitate to reach out if you have any further questions or concerns.

    Maile

    Customer Support: +1-855-709-1181
    Ticket ID: 85760

    JOHN THOMPSON

    Sep 21, 2022, 4:19 PM MDT

    At this point I would like a total refund, My roof needs to be totally replaced on that elevation which includes tarring off both layers ( new and original) and come get these panels off my roof. I’m very close to contacting my lawyer as nothing is proceeding. Remove the panels and fix my roof.

    JOHN THOMPSON

    Sep 13, 2022, 4:07 AM MDT

    When can we benefit from the solar now that we have missed the last 4 months due to delays on installation? I have emailed KU and asked the same question.

    Ray Brian Veloso (Solgen Power)

    Sep 10, 2022, 10:12 AM MDT

    Hi John,

    Good day, I apologize for the delayed update. I’m still waiting for updates from the roofing team about this. We will let you know right away once I get a response. We appreciate your patience.

    Regards,
    Ray
    Non-Voice Chat Support
    Solgen Power: +1-855-709-1181

    Ray Brian Veloso (Solgen Power)

    Sep 9, 2022, 10:31 AM MDT

    Reason for Messaging: damage roofing
    SF Work Order Status: pto in progress
    Solution: tagged side convo chris smith for roofing
    Notes: tagged chris smith in SF chatter with attach pictures waiting for update

    Ray Brian Veloso (Solgen Power)

    Sep 9, 2022, 10:30 AM MDT

    Hi John,

    I apologize for the delayed update. I have reached out to the assigned team handling the roofing for updates. I’m waiting for updates from the roofing team about this. We will let you know right away once I get a response. We appreciate your patience.

    Regards,
    Ray
    Non-Voice Chat Support
    Solgen Power: +1-855-709-1181

    Ray Brian Veloso (Solgen Power)

    Sep 8, 2022, 11:04 AM MDT

    Hi John,

    I apologize for the delayed update. I have reached out to the assigned team handling the roofing for updates. we will let you know right away. We appreciate your ongoing patience with this!

    Regards,
    Ray
    Non-Voice Chat Support
    Solgen Power: +1-855-709-1181

    Ray Brian Veloso (Solgen Power)

    Sep 7, 2022, 12:08 PM MDT

    Hi John,

    Thank you for reaching out and we apologize for the delayed response and the damages. I have gone ahead and reached out to the assigned team handling the roofing for updates. Once we get an answer, we will let you know right away. We appreciate your ongoing patience with this!

    Regards,
    Ray
    Non-Voice Chat Support
    Solgen Power: +1-855-709-1181

    JOHN THOMPSON

    Sep 6, 2022, 5:36 PM MDT

    Something to add to our file;
    We had a roof leak last Sunday when we got home from vacation. 8/28/2022. This was a 1st after all I had a new roof on the portion of the house that received the solar panels. I was shocked at the amount of damage to the shingles that I could see. (see below)

    I still don’t have the function of the panels and I’m currently paying for them. I would like to have a rep of Solgen come down and review the roof. The $829.60 check that was sent doesn’t excuse the damage to the shingles.
    From: Dave Thompson
    Sent: Monday, September 5, 2022 3:54 PM
    To:
    Subject: Roofing and solar

    IMG_2852.jpg

    IMG_2853.jpg

    IMG_2854.jpg

    John Thompson
    My fear is that the leak is under the panels. When it does leak it’s a hard rain, so I’m having a hard time in repairing if the panels are not removed. The biggest issue I have is that is a brand-new roof and Solgen power is just wanting me to accept it as is. As a home owner, as a Superintendent of a commercial construction company and a former owner of a small business construction company I have a very difficult time accepting the pour installation practices of Solgen. As a friend of mine that is an attorney once quoted to me is ” I’m a very right vs wrong person”. I expect it to be done the right way which could be the reason why I get asked by Owners, Project Managers, Architect’s and Engineer’s to run work for them. I will not back up on my stance and the fact that this taking so long to resolve only keeps me in the direction that this is the right thing to do.

    So, if Solgen Power wants to remove the panels and fix my roof, I am all for it. Then they can leave the panels off and remove them from the property, I am all for that. The loan would then be transferred to Solgen or cancelled, I am all for that. I just don’t understand how you can investigate a roof leak and fix damages without removing the system to look. I can’t believe Solgen would ask me to accept a damaged roof that their installers caused. Would you accept a damaged roof after spending the money to make it new again? I also don’t have faith in the roofing div. as this has been going on for over 2 months now and there has been nothing done. This is the same issues I have been dealing with the entire time from start of the installation. I’m tired of this and I want my roof fixed. Solgen has not impressed me in their urgency to do anything including looking at the roof. I’m still trying to be nice here though nobody seems to want take the easy road?
    From: Maile Bishop (Solgen Power)
    Sent: Tuesday, November 1, 2022 6:41 PM
    To: JOHN THOMPSON
    Subject: [Solgen Power] Re: Project Concerns

    Your request (85760) has been updated. To add additional comments, reply to this email.

    Maile Bishop (Solgen Power)

    Nov 1, 2022, 4:41 PM MDT

    Hi JOHN,

    We have informed our roofing department about the leak you are experiencing. If the leak is caused by Solgen, we will be sure to repair all of the damages. Would you be able to send in photos of the leak and explain where this is taking place? The photos that you provided, do not show the source of the leak that is taking place in your home.

    As a company, we do not cancel projects after they have been installed. We would like to repair the roof for you and the roof leak, once it is determined it was due to Solgen Power’s installation.

    If you would like to further discuss this over the phone, please let me know a good time to call you and we can set up a discussion.

    Please do not hesitate to reach out if you have any further questions or concerns.

    Maile

    Customer Support: +1-855-709-1181
    Ticket ID: 85760

    JOHN THOMPSON

    Oct 25, 2022, 7:14 PM MDT

    So we are having a very low key rain and my roof is leaking again. I really wished you would respect my wishes, do the right thing ……come remove these panels, keep them……replace my roof on that elevation and cancel my loan. I’m so tired of this. Get this stuff off my roof.

    JOHN THOMPSON

    Oct 19, 2022, 7:15 PM MDT

    This failed to send so I will try again, If for some reason you have blocked me we will communicate in other ways.
    From: John Thompson
    Sent: Wednesday, October 19, 2022 8:51 PM
    To: Solgen Power ; [email protected] ; [Solgen Power] Re; [email protected]
    Subject: Re: [Solgen Power] Re: Project Concerns

    As discussed, prior, I’m not interested in a roof repair without removing the panels. There is no guarantee that the damage doesn’t exist under the panels. I’m not interested in taking a gamble that my new roof installed before these panels will hold up for 25 yrs. So, if this is your final response on the matter then I’m afraid I will need to start seeking other options. There will be no inspection from the local inspector. I will not be starting up any solar power and I will be not submitting to substandard roof repairs. Thanks for chatting with me.
    From: Maile Bishop (Solgen Power)
    Sent: Wednesday, October 19, 2022 7:57 PM
    To: JOHN THOMPSON <
    Cc: Kris Whittaker ; Jim Curran
    Subject: [Solgen Power] Re: Project Concerns
    Your request (85760) has been updated. To add additional comments, reply to this email.

    Maile Bishop (Solgen Power)

    Oct 19, 2022, 5:57 PM MDT

    Hi John,

    Thank you! I was able to receive confirmation from our roofing coordinator that we would be able to perform roof repairs without removing the system.

    As a company, we do not remove systems and cancel the project after they have been installed. We can assist you with completing the roof repairs needed and coming to a solution to resolve the issues on hand.

    I would like to set up a call with you to further discuss this. I am available Monday- Friday 9:00 AM -5:30 PM PDT. Please let me know a time and a date that works for you.

    Thank you and have a great night!

    Maile

    Customer Support: +1-855-709-1181
    Ticket ID: 85760

    JOHN THOMPSON

    Oct 19, 2022, 3:05 PM MDT

    I have not heard from in 3 weeks now, I hope your vacation went well. I’m still not interested in keeping the solar panels, I want my roof replaced to new conditions and the loan cancel with reimbursement as I discussed with you. Please start the process before winter. Thanks

    JOHN THOMPSON

    Sep 27, 2022, 7:42 PM MDT

    Ms. Bishop, as I have stated in the past week, we no longer wish to have these panels on our roof. I have asked that they be removed and my roof repair to new condition. This has been very taxing on us and has caused some stress in our marriage. I have spoken to a gentleman a week or 2 ago ( Chris) and expressed this to him then. We would like to have the panels removed, roof repaired and the loan cancelled with reimbursement of money paid to that date. Please comply with our wish. This is a regret we have going down this road. Please see below As stated on Sept. 21

    Maile Bishop (Solgen Power)

    Sep 27, 2022, 10:52 AM MDT

    Hi John,

    We are currently waiting for your utility company to swap your meter for you to be able to turn on your system. We have not been notified that this has been completed.

    I have reached out to our roofing coordinator to review the photos sent in and let us know how we are able to move forward.

    Actionable Items: Follow up

    Our Commitment- Follow up with you on 9/29/2022

    Follow Up Date (if applicable)-9/29/2022

    Please do not hesitate to reach out if you have any further questions or concerns.

    Maile

    Customer Support: +1-855-709-1181
    Ticket ID: 85760

    JOHN THOMPSON

    Sep 21, 2022, 4:19 PM MDT

    At this point I would like a total refund, My roof needs to be totally replaced on that elevation which includes tarring off both layers ( new and original) and come get these panels off my roof. I’m very close to contacting my lawyer as nothing is proceeding. Remove the panels and fix my roof.

    JOHN THOMPSON

    Sep 13, 2022, 4:07 AM MDT

    When can we benefit from the solar now that we have missed the last 4 months due to delays on installation? I have emailed KU and asked the same question.

    Ray Brian Veloso (Solgen Power)

    Sep 10, 2022, 10:12 AM MDT

    Hi John,

    Good day, I apologize for the delayed update. I’m still waiting for updates from the roofing team about this. We will let you know right away once I get a response. We appreciate your patience.

    Regards,
    Ray
    Non-Voice Chat Support
    Solgen Power: +1-855-709-1181

    Ray Brian Veloso (Solgen Power)

    Sep 9, 2022, 10:31 AM MDT

    Reason for Messaging: damage roofing
    SF Work Order Status: pto in progress
    Solution: tagged side convo chris smith for roofing
    Notes: tagged chris smith in SF chatter with attach pictures waiting for update

    Ray Brian Veloso (Solgen Power)

    Sep 9, 2022, 10:30 AM MDT

    Hi John,

    I apologize for the delayed update. I have reached out to the assigned team handling the roofing for updates. I’m waiting for updates from the roofing team about this. We will let you know right away once I get a response. We appreciate your patience.

    Regards,
    Ray
    Non-Voice Chat Support
    Solgen Power: +1-855-709-1181

    Ray Brian Veloso (Solgen Power)

    Sep 8, 2022, 11:04 AM MDT

    Hi John,

    I apologize for the delayed update. I have reached out to the assigned team handling the roofing for updates. we will let you know right away. We appreciate your ongoing patience with this!

    Regards,
    Ray
    Non-Voice Chat Support
    Solgen Power: +1-855-709-1181

    Ray Brian Veloso (Solgen Power)

    Sep 7, 2022, 12:08 PM MDT

    Hi John,

    Thank you for reaching out and we apologize for the delayed response and the damages. I have gone ahead and reached out to the assigned team handling the roofing for updates. Once we get an answer, we will let you know right away. We appreciate your ongoing patience with this!

    Regards,
    Ray
    Non-Voice Chat Support
    Solgen Power: +1-855-709-1181

    JOHN THOMPSON

    Sep 6, 2022, 5:36 PM MDT

    Something to add to our file;
    We had a roof leak last Sunday when we got home from vacation. 8/28/2022. This was a 1st after all I had a new roof on the portion of the house that received the solar panels. I was shocked at the amount of damage to the shingles that I could see. (see below)

    I still don’t have the function of the panels and I’m currently paying for them. I would like to have a rep of Solgen come down and review the roof. The $829.60 check that was sent doesn’t excuse the damage to the shingles.
    From: Dave Thompson
    Sent: Monday, September 5, 2022 3:54 PM
    To: [email protected]
    Subject: Roofing and solar

    IMG_2852.jpg

    IMG_2853.jpg

    IMG_2854.jpg

    + PROS: They are not pros
    - CONS: Misleading, poor communication, no urgency and ask you to live with your situation. Biggest regret we started, now we just want panels gone, roof fixed , cancel loan and refund what's been paid in.
    Helpful(0) Unhelpful(0)You have already voted this
  2. 0.25
    Trust
    10
    Experience
    10
    Service
    0
    Ethics
    0

    Horrible, lying pathetic company, I DO NOT RECOMMEND

    + PROS: None
    - CONS: They rip you off
    Helpful(0) Unhelpful(0)You have already voted this
  3. 0.6
    Trust
    30
    Experience
    0
    Service
    10
    Ethics
    10

    Solgen Power will act friendly until you pay up. After that they won’t care about you at all. My husband has called them multiple times and nobody shows up to fix our panels.

    - CONS: Horrible service and staff
    Helpful(0) Unhelpful(0)You have already voted this
  4. 1.35
    Trust
    30
    Experience
    20
    Service
    30
    Ethics
    30

    A pathetic organization that doesn’t care about its customers 👎

    Helpful(0) Unhelpful(0)You have already voted this
  5. I used to work for Solgen. I have worked for a lot of solar companies, and this HAS to be the WORST one I have worked for. NO communication between the different divisions, My manager was a LIAR!! I thought I was hired for one position, but when I started work, I was put in a different lesser position. Terrible company to work for.

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